Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
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Jeremy Ignacio

Marikina

Summary

Dedicated professional with a solid foundation in administrative and customer service support within virtual environments. Currently pursuing a Bachelor of Science in Electronics and Communications Engineering, blending technical expertise with administrative acumen. Proficient in MS Office, Shopify, Zendesk, Slack, and other productivity tools, with a keen aptitude for problem-solving and effective communication. Demonstrates exceptional time management skills to consistently achieve objectives and exceed expectations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Virtual Assistant - Customer Happiness

Who Gives A Crap
02.2023 - Current
  • Monitored and answered emails and chats, organized inbox, and responded to customer inquiries and concerns.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Optimized workflow efficiency by creating comprehensive reports to track project progress and milestones.
  • Promoted company values through consistent representation of brand voice in all written communications.

Staff Member

Klick! Self-Shoot Studio
11.2022 - 02.2023
  • Kept work areas clean, organized, and safe.
  • Established positive relationships with customers
  • Edited and printed photos.

Customer Service Representative

TaskUs Chateau Ridiculous
12.2019 - 02.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Science - Electronics And Communications Engineering

Mapua University
Manila, Metro Manila, Philippines
2025

High School Diploma -

Our Lady of Perpetual Succor College
Marikina City, Metro Manila, Philippines
03.2018

Skills

  • Customer Service
  • Data Entry
  • Multitasking and Time Management
  • Microsoft Office
  • Customer relations and communications
  • Database entry
  • Customer and client relations
  • Clear Communication
  • Scheduling
  • Research and Analytical Skills
  • Social media knowledge
  • Editing and proofreading
  • Beginner knowledge in Excel spreadsheets
  • Administrative Support
  • Beginner knowledge in programming (Python, Linux, C)

Certification

  • Electrodynamics: Analysis of Electric Fields

Korea Advanced Institute of Science and Technology (KAIST)

  • Electrodynamics: Electric and Magnetic Fields

Korea Advanced Institute of Science and Technology (KAIST)

  • Applied Plotting, Charting & Data Representation in Python

University of Michigan

  • Transistor - Field Effect Transistor and Bipolar Junction Transistor

University of Colorado Boulder

  • Linear Circuits 1: DC Analysis

Georgia Institute of Technology

  • Linear Circuits 2: AC Analysis

Georgia Institute of Technology

  • Matrix Algebra for Engineers

The Hong Kong University of Science and Technology

  • Mechanics: Motion, Forces, Energy and Gravity, from Particles to Planets

UNSW Sydney (The University of New South Wales)

Projects

Stair Climbing Robot Using Arduino Uno


Worked on the design and implementation of a Stair Climbing Robot (SCR) project, utilizing Arduino Uno microcontroller technology. Developed a versatile mobility solution capable of navigating stairs with a maximum step size of 20 cm, while incorporating efficient power management strategies to ensure up to 5 hours of continuous operation. Designed the SCR's power system, including a battery configuration of three 3.7 V lithium batteries connected in series, optimizing performance and reliability. Successfully delivered a robust and innovative robotic platform, contributing to advancements in robotics and autonomous navigation.

Timeline

Virtual Assistant - Customer Happiness

Who Gives A Crap
02.2023 - Current

Staff Member

Klick! Self-Shoot Studio
11.2022 - 02.2023

Customer Service Representative

TaskUs Chateau Ridiculous
12.2019 - 02.2021

Bachelor of Science - Electronics And Communications Engineering

Mapua University

High School Diploma -

Our Lady of Perpetual Succor College
Jeremy Ignacio