Jeremy Rosin
Customer Service Representative
Pasig City
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Language
Work History
Tier 2 Helpdesk Advisor /Escalation Supervisor
Concentrix
Quezon
07.2022 - Current
- Produced detailed reports outlining key issues and proposed solutions.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
Customer Service Representative
Datamatics
Pasig
03.2022 - 05.2022
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Sutherland Global Services
Legazpi City
11.2019 - 02.2022
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Education
No Degree -
Homapon High School
Homapon Legazpi City 04.2001 -
Timeline
Tier 2 Helpdesk Advisor /Escalation Supervisor
Concentrix
07.2022 - Current
Customer Service Representative
Datamatics
03.2022 - 05.2022
Customer Service Representative
Sutherland Global Services
11.2019 - 02.2022
No Degree -
Homapon High School
04.2001 -
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