JEREMY CLEOPE
Game QA Tester
Sta. Rosa
Summary
Highly detail-oriented professional with 10 years of experience in customer support, technical support, and administrative roles. Passionate about gaming and now pursuing a career in Game QA Testing, leveraging problem-solving skills and attention to detail to enhance user experiences and ensure game functionality.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Administrative Assistant
Impulse Home Health Care
09.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Customer Service/Technical Support
Royal Caribbean Group
09.2023 - 07.2024
- Company Overview: Service Travel Partners and Direct Guests who are members of Club Royale or sourced through shore side partnerships and provide access to all client service areas within the Royal Caribbean International and Azamara Club Cruises organization in a one-stop platform
- Handles inbound and outbound calls, emails, faxes and mail from travel partners, Royal Reps and Direct Guests
- Responsible for achieving pre-determined revenue targets
- Service Travel Partners and Direct Guests who are members of Club Royale or sourced through shore side partnerships and provide access to all client service areas within the Royal Caribbean International and Azamara Club Cruises organization in a one-stop platform
Technical Support Representative
Techlog Philippines Asurion
10.2020 - 09.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
Customer Service Representative
Iqor Philippines
10.2018 - 10.2020
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided information regarding charge accounts and loyalty programs
- Answered customer telephone calls promptly to avoid on-hold wait times
Telephone Banker
HSBC Philippines
07.2016 - 10.2018
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services
- Opened new memberships and documented personal details for internal tracking and regulatory requirements
- Handled over incoming telephone calls, emails and chat requests
- Uphold strict security procedures to verify identities when completing actions for members and giving out private banking information
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support
Sales Representative
Convergys Corporation
04.2015 - 07.2016
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Created and executed reorganization plan, training and development programs and implemented process improvements
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
Education
Bachelor of Science - Computer Engineering
University of Perpetual Help System
Calamba, Laguna 01.2010 - 01.2015
Skills
Strong organizational skills
Time management skills
Exceptional communication skills
Detail-oriented
Office administration
Data entry
Game Testing
Bug Reporting (JIRA, Trello)
Manual Testing
Troubleshooting Technical Issues
Excellent Written Communication
Game Mechanics & Testing Experience
Technical Troubleshooting (PC, Consoles, Mobile)
Certification
Team Leader Onboarding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Timeline
Administrative Assistant
Impulse Home Health Care
09.2024 - Current
Customer Service/Technical Support
Royal Caribbean Group
09.2023 - 07.2024
Technical Support Representative
Techlog Philippines Asurion
10.2020 - 09.2023
Customer Service Representative
Iqor Philippines
10.2018 - 10.2020
Telephone Banker
HSBC Philippines
07.2016 - 10.2018
Sales Representative
Convergys Corporation
04.2015 - 07.2016
Bachelor of Science - Computer Engineering
University of Perpetual Help System
01.2010 - 01.2015