Summary
Overview
Work History
Education
Skills
Software
Interests
Watching Local and International Movies
Timeline
Generic

Jeremy Baldorado

To Make Use Of My Interpersonal Skills To Achieve Goals Of A Company That Focuses On Customer Satisfaction And Customer Experience.
Makati

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Advisor

NCH Entain
Makati
01.2021 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Customer Service Representative

Teleperfromance
Makati
02.2016 - 01.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

No Degree - Information Technology

International Electronics And Technical Institute
Pasay
04.2001 -

High School Diploma -

Pasay City North High School
Pasay
07.2007 - 01.2011

No Degree -

Queens Row Elementary School
Bacoor Cavite
04.2001 -

Skills

Customer Relations

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Software

Proficient in Basic Computer Operation and Microsoft Office

Interests

I interested to all kind of movies

Watching Local and International Movies

I love watching those movies because It help me to release my stress at work.

Timeline

Customer Service Advisor

NCH Entain
01.2021 - Current

Customer Service Representative

Teleperfromance
02.2016 - 01.2021

High School Diploma -

Pasay City North High School
07.2007 - 01.2011

No Degree - Information Technology

International Electronics And Technical Institute
04.2001 -

No Degree -

Queens Row Elementary School
04.2001 -

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Jeremy BaldoradoTo Make Use Of My Interpersonal Skills To Achieve Goals Of A Company That Focuses On Customer Satisfaction And Customer Experience.