Jeremy Abrajano
Angeles City
Summary
I am an experienced customer service specialist and general virtual assistant, with 13+ years in customer service and 2 years working extensively as a virtual assistant, I am efficient, result-oriented and extremely motivated to constantly develop my skills and grow professionally. Dependable Operations Associate with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Senior Operations Associate
Woflow
08.2021 - 12.2023
- Monitored daily operations activities and identified areas for improvement.
- Implemented process improvements to streamline workflow and increase accuracy in data entry tasks.
- Provided guidance to junior staff members on best practices related to operational tasks.
- Organized training sessions for employees in order to provide up-to-date information about operational policies and procedures.
Operations Associate
Woflow
05.2021 - 08.2021
- Developed and implemented operational procedures to ensure efficient workflow.
- Monitored customer service levels and identified areas for improvement.
- Implemented process improvements that resulted in increased productivity across multiple teams.
GENERAL VIRTUAL ASSISTANT
Independent Contractor
01.2019 - 05.2021
- A Virtual Assistant with the following stint: Real estate VA, Article Writer, Content Writer, Product Description Writer, Facebook Ads Manager and Social Media Manager
OPERATIONS ANALYST 3
Wells Fargo
06.2015 - 12.2019
- Process regional multi-state US Payroll, Assist with garnishment and payroll tax inquiries, Complete new hires, terminations, salary changes, direct deposits, deduction changes, tax withholding status, Participate in audits, respond to inquiries and provide supporting documents, Provide web navigation assistance for web based clients.
SENIOR PAYROLL ANALYST
ADP Inc.
06.2012 - 05.2015
- Provides outstanding service when handling all client inquiries and defines and resolves issues related to product feature and/or application, Recognizes and directs issues requiring 2nd level technical support, Provides first level support for multiple system platforms to small business clients whose knowledge level ranges from no payroll experience to payroll expertise, Answers questions, researches and resolves issues regarding payroll, accounting, tax filing, money-movement and other related ADP services in both an inbound and outbound call center environment.
CUSTOMER SERVICE REPRESENTATIVE
24/7 Customer Phils. Inc
01.2011 - 05.2012
- Assist customer's with their general mobile service inquiries, Assess customer's usage and suggest value added service that will fit their current usage, Coordinate with internal departments to resolve handset faults and handset returns, Handle billing disputes and inquiries, Process billing adjustments.
CUSTOMER SERVICE REPRESENTATIVE
Telus International
08.2009 - 01.2011
- Obtain and evaluate all relevant information to handle inquiries and complaints, Respond promptly to customer inquiries, Process orders, forms, applications and requests with regard to their residential phone service.
TELEPHONE BANKER
Peoplesupport Inc
10.2006 - 08.2009
- Establish and maintain effective relationships with new and existing customers, Responsible for responding to clients inquiries relating to deposits, financial transactions, and problem resolution.
Education
Bachelor of Science in Nursing -
Southeast Asian College
01.2006
Bachelor of Science in Nursing -
Chinese General Hospital College of Nursing and Liberal Arts
01.2004
Skills
- Microsoft Office
- Canva
- FB and IG Chat tools
- Google Suite
- Ring Central, Phonecom
- SAP
- RUN Powered By ADP
- Propertyware
- Project Management Tools (Slack, ASANA, Mondaycom)
- Jot Forms, DocuSign, Adobe Acrobat
- Process Improvements
- Operations Management
- Continuous Improvement
- Receiving Policies and Procedures
- Database Management
- Scheduling
- Verbal and Written Communication
- Project Management
- Team Support
- Customer Service
References
Available upon request
Timeline
Senior Operations Associate
Woflow
08.2021 - 12.2023
Operations Associate
Woflow
05.2021 - 08.2021
GENERAL VIRTUAL ASSISTANT
Independent Contractor
01.2019 - 05.2021
OPERATIONS ANALYST 3
Wells Fargo
06.2015 - 12.2019
SENIOR PAYROLL ANALYST
ADP Inc.
06.2012 - 05.2015
CUSTOMER SERVICE REPRESENTATIVE
24/7 Customer Phils. Inc
01.2011 - 05.2012
CUSTOMER SERVICE REPRESENTATIVE
Telus International
08.2009 - 01.2011
TELEPHONE BANKER
Peoplesupport Inc
10.2006 - 08.2009
Bachelor of Science in Nursing -
Southeast Asian College
Bachelor of Science in Nursing -
Chinese General Hospital College of Nursing and Liberal Arts
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