Jeremiah Lewis Cabrido

• Established long-term relationships with customers based on data about preferences, behaviors and purchases.
• Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
• Responded to every customer query and followed up post-chat to make customers feel valued.
• Logged customer feedback in line with process to help business improve products and services.
• Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
• Handling different brands with different processes and managed over 100+ customers per day.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Collaborated with team members to develop best practices for consistent customer service delivery.

Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

• Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained and managed customer files and databases.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Utilized advanced diagnostic tools to quickly identify root causes of technical issues, enabling swift resolutions and minimizing potential impact on customers'' daily operations.