Jeremiah Velez
Cruz
Guiguinto
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 13+ years of experience providing quality administrative support to clients.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Virtual Assistant
VA Office Solutions
Cebu City
03.2020 - 05.2023
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Uploaded files for team use on Google Suite and SharePoint.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Managed CRM input, exports and clean up.
Data Verification Specialist
Sterling Talent Solutions
Quezon City
06.2017 - 03.2020
- Incorporated best practices from industry into environment to prevent reoccurring events.
- Identified and applied customer-specific rules and processes.
- Completed independent data review of forms and batch records.
- Worked on several concurrent tasks and prioritized workload with minimal direction.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Service Desk Analyst
Global Learning Support
Quezon City
05.2015 - 06.2017
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
Data Verification Specialist
Aegis People Support Center
Pasig City
11.2009 - 03.2015
- Incorporated best practices from industry into environment to prevent reoccurring events.
- Identified and applied customer-specific rules and processes.
- Completed independent data review of forms and batch records.
- Worked on several concurrent tasks and prioritized workload with minimal direction.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
Collections Representative
Sykes Enterprises
Mandaluyong City
10.2006 - 11.2009
- Used probing techniques to determine debtors' reasons for delinquency.
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
- Recorded all information regarding financial status of customers.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Bachelor of Science - Computer Science And Programming
AMA College
Malolos, Bulacan 06.2001 - 10.2005
High School Diploma -
La Consolacion School
Balagtas, Bulacan 06.1997 - 03.2001
Skills
Transcription and dictation
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Virtual Assistant
VA Office Solutions
03.2020 - 05.2023
Data Verification Specialist
Sterling Talent Solutions
06.2017 - 03.2020
Service Desk Analyst
Global Learning Support
05.2015 - 06.2017
Data Verification Specialist
Aegis People Support Center
11.2009 - 03.2015
Collections Representative
Sykes Enterprises
10.2006 - 11.2009
Bachelor of Science - Computer Science And Programming
AMA College
06.2001 - 10.2005
High School Diploma -
La Consolacion School
06.1997 - 03.2001
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