Jeremiah Undag
Digital Marketing Specialist & E-Commerce Consultant
Las Pinas ,Metro Manila
Summary
With a career spanning over a decade, I am a versatile professional with expertise across various domains. As an internet business owner of JAUTech Digital Marketing & E-Commerce Enterprise since January 2017, I specialize in creating high revenue generating drop-shipping web stores. Leveraging platforms like Shopify and Ecwid, I've established multiple web stores generating millions in sales and accumulated leads and customers exceeding a hundred thousand throughout my E-commerce journey. My entrepreneurial vision also extends to affiliate marketing. Prior to my entrepreneurial venture, I held pivotal roles: Hiring Manager, Bilingual Customer Support, Business Development Officer, Sales Consultant and Fraud Specialist. At present, I keep up to date and execute digital marketing strategies, ensuring innovation and adaptability in the dynamic e-commerce landscape.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Internet Marketing Business Owner
JAUTech Digital Marketing & E-Commerce Enterprise
Las Pinas City
01.2017 - Current
- Strategic Leadership: Visionary founder driving the strategic direction of JAUTech in the digital marketing and e-commerce space.
Expertise in developing and implementing high-level strategies for business growth. - Digital Marketing Mastery: Proficient in crafting and executing effective digital marketing campaigns.
Specialization in creating compelling video and photo ads for Facebook, Instagram, and other platforms. - E-Commerce Expertise: Extensive experience in internet retailing and drop-shipping, ensuring seamless operations and optimal store setup.
Strategic app integration within the Shopify ecosystem for enhanced functionality. - Customer-Centric Approach: Hands-on customer service management to ensure customer satisfaction and loyalty.
Meticulous collection and management of customer databases for targeted marketing efforts. - Email Marketing Proficiency: Expert in designing and implementing successful email marketing campaigns.
Utilization of platforms like Mailchimp and Constant Contact for strategic email marketing. - Social Media Management: Strategic creation and management of Facebook pages, Instagram accounts, and YouTube channels.
Multifaceted approach to social media marketing for brand visibility and engagement. - Innovation and Adaptability: Entrepreneurial spirit driving innovation and adaptability in the ever-evolving digital landscape.
Commitment to staying at the forefront of industry trends and technologies. - Comprehensive E-Commerce Solutions: Holistic approach to e-commerce solutions, covering advertising, customer service, and platform management.
- Results-Driven Entrepreneur: Proven track record of transforming visions into digital triumphs, achieving tangible growth for businesses.
Hiring Manager
Convergys Philippines
Pasay City
01.2013 - 11.2016
- Top Talent Selection: Conduct final interviews, assessing candidates' qualifications, interpersonal skills, and alignment with Microsoft's values to ensure the recruitment of experts for accounts and billing roles.
- Performance-Oriented Team Building: Utilize a keen eye for detail to evaluate technical proficiency, problem-solving, and customer-centric approaches, aiming to build a high-performing team that surpasses customer expectations in Microsoft's dynamic environment.
- Positive Candidate Experience Advocate: Enhance the candidate experience by providing insightful feedback, transparent insights into company culture, and ensuring a fair, thorough evaluation process. Actively contribute to the growth and success of the Microsoft Accounts and Billing team by selecting individuals aligned with our mission and values.
Bilingual Senior Customer Support Specialist
Convergys Philippines
Pasay City
09.2012 - 11.2016
- Provided primary customer support to internal and external customers in English and Bahasa Malaysia languages.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Business Development Officer
Nfinite IT Solutions Services Inc.
Mandaluyong City
01.2016 - 10.2016
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Collaborated with sales and marketing departments to support client acquisition.
Bilingual Sales Consultant
Amikat IForex Inc.
Taguig City
10.2011 - 09.2012
- Conversion Specialist: Specialize in converting website sign-ups into active, paying customers for Amikat iForex by engaging leads strategically and showcasing the unique benefits of our platform.
- Onboarding Expert: Guide customers seamlessly through the onboarding process, providing hands-on training to ensure proficiency in utilizing our trading platform. Empower customers for confident participation in the dynamic realm of Forex trading.
- Customer-Centric Approach: Employ a customer-centric approach, combining strategic outreach with personalized training to enhance the overall experience. As a Sales Consultant, focus on building lasting relationships and supporting customers in achieving success in the Forex market.
Bilingual Customer Service Representative
Global Payments Philippines Inc.
Mandaluyong City
08.2010 - 10.2011
- Bilingual Customer Support: Provide exemplary customer support to merchants using HSBC Merchant cards on their POS terminals within the Global Payments framework, leveraging bilingual proficiency in English and Bahasa Malaysia to ensure clear and effective communication.
- Cross-Functional Collaboration: Collaborate with technical support, finance, and account management teams to address complex issues and deliver comprehensive solutions. Through consistent exceptional service, contribute to the overall success of the Global Payments & HSBC program, fostering stronger relationships between HSBC and its merchant partners.
Fraud Specialist
HSBC Data Processing Philippines
Muntinlupa City
06.2009 - 04.2010
- Fraud Detection Expertise: Specialize in monitoring, detecting, and preventing fraudulent credit card transactions within the dynamic landscape of financial services at HSBC, ensuring the security and safeguarding of clients and the bank.
- Credit Card Protection: Play a crucial role in safeguarding clients and the bank by focusing on fraud prevention specific to credit card activities in the United States, employing advanced techniques and technology to identify and mitigate potential risks.
- Dynamic Financial Security: Operate within the dynamic financial services environment, actively contributing to HSBC's commitment to maintaining the highest standards of security. Through vigilant monitoring, address potential fraud issues promptly to protect both clients and the bank's interests.
Education
MBA - Business Administration
St. Dominic College of Asia
Bacoor City, Cavite, Philippines 04.2018 - 10.2018
Bachelor of Science - Business Administration
The Bearer of Light And Wisdom Colleges
Bacoor City, Cavite, Philippines 04.2016 - 04.2017
Bachelor of Science - Business Administration
Agusan Institute of Technology
Butuan City, Agusan Del Norte 06.2006 - 04.2009
Pre-University South Australian Matriculation - Pre-Law
Taylor's University College
Subang Jaya, Malaysia 01.2005 - 12.2005
Skills
Digital Marketing
Certification
Batch 63: Virtual Assistance and Social Media Training Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Batch 63: Virtual Assistance and Social Media Training Certificate
01-2024
MBA - Business Administration
St. Dominic College of Asia
04.2018 - 10.2018
Internet Marketing Business Owner
JAUTech Digital Marketing & E-Commerce Enterprise
01.2017 - Current
Bachelor of Science - Business Administration
The Bearer of Light And Wisdom Colleges
04.2016 - 04.2017
Business Development Officer
Nfinite IT Solutions Services Inc.
01.2016 - 10.2016
Hiring Manager
Convergys Philippines
01.2013 - 11.2016
Bilingual Senior Customer Support Specialist
Convergys Philippines
09.2012 - 11.2016
Bilingual Sales Consultant
Amikat IForex Inc.
10.2011 - 09.2012
Bilingual Customer Service Representative
Global Payments Philippines Inc.
08.2010 - 10.2011
Fraud Specialist
HSBC Data Processing Philippines
06.2009 - 04.2010
Bachelor of Science - Business Administration
Agusan Institute of Technology
06.2006 - 04.2009
Pre-University South Australian Matriculation - Pre-Law
Taylor's University College
01.2005 - 12.2005
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