Jeremiah Lim

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
• Developed and implemented standard operating procedures to ensure consistency in service delivery across all areas.
• Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
• Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
• Oversaw logistics coordination for seamless transportation of goods between various departments and locations.

• Enhanced day to day banking operations by applying high level of knowledge in helping customers with their banking needs.
• Help customers understand any questions and anticipate their banking needs in 1 call
• Supported efficient business operations by meeting goals and KPIs.

• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Carefully interviewed, selected, trained, and supervised staff.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

• Upheld cleaning and sanitizing standards by directing team to keep dining areas, kitchen spaces, and restrooms in full compliance.
• Worked with FOH and BOH staff to support superior service delivery.
• Recruited, trained, and developed top-quality service industry talent.
• Enhanced business with continuous improvement in team training, customer engagement, and marketing

strategy.

• Controlled day-to-day operations with shift management strategies and effective food and labor controls. Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.

• Managed daily sales and operational plans and efficiently addressed issues to maintain efficiency and order. Verified completion and quality of opening and closing duties.
• Scheduled and monitored team member hours and delegated duties based on business demands.
• Established and enforced standards for employee performance and guest service delivery.
• Evaluated staffing needs and collaborated with HR personnel to facilitate recruitment and hiring initiatives.
• Maintained knowledgeable, efficient team through regular training sessions and team meetings.
• Helped employees take on leadership positions, teaching and cross-training each to maximize operations knowledge.
• Built performance-oriented team by teaching successful strategies and promoting positive culture.

• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.