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Associate Principal Engineer

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 Detail-oriented professional with experience in Fraud Detection Non-Voice Chat Process and Juice Maker operations. Expertise in customer handling, chat support, problem-solving, and order management in fast-paced environments. Strong communication, multitasking, and teamwork skills enhance operational efficiency and customer satisfaction. 

Successful at excelling in fast-paced, competitive banking environments. Good customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Proven ability to provide excellent customer service and resolve customer complaints promptly. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the Senior Customer Representative role on your team. Customer-focused professional with a proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.

Dynamic professional with extensive experience at Navy Federal Credit Union, excelling in fraud detection and team leadership. Proven track record in enhancing customer trust and mentoring staff, while maintaining high ethical standards. Adept at multitasking and fostering collaboration, driving performance improvements in fast-paced environments.

JEREME CANTUA

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Chat Associate I/Mentor

Chat Associate I/Fraud Analyst

Customer Care Representative

Production Operator

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BS In Architecture

Senior High School -

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Chat Associate I/Mentor

Chat Associate I/Fraud Analyst

Customer Care Representative

Production Operator

BS In Architecture

Senior High School -

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