Results-driven individual delivering exceptional customer service, adept at problem-solving and team collaboration. Committed to leveraging strong data entry skills to enhance processes and support business objectives.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
Cagayan De Oro, Province Of Misamis Oriental, Philippines
03.2020 - 01.2021
Assisted customers with inquiries, providing accurate information and resolving issues promptly.
Maintained comprehensive knowledge of products and services to enhance customer support.
Utilized CRM software to track customer interactions and manage service requests efficiently.
Collaborated with team members to improve response times and streamline processes.
Adapted quickly to changing procedures, ensuring compliance with company policies.
Documented feedback from customers to identify trends and inform management decisions.
Supported training new hires by sharing best practices in customer interaction techniques.