Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jerelyn Macabasag

Jerelyn Macabasag

Cagayan De Oro City

Summary

Results-driven individual delivering exceptional customer service, adept at problem-solving and team collaboration. Committed to leveraging strong data entry skills to enhance processes and support business objectives.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Teleperformance
03.2020 - 01.2021
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Maintained comprehensive knowledge of products and services to enhance customer support.
  • Utilized CRM software to track customer interactions and manage service requests efficiently.
  • Collaborated with team members to improve response times and streamline processes.
  • Adapted quickly to changing procedures, ensuring compliance with company policies.
  • Documented feedback from customers to identify trends and inform management decisions.
  • Supported training new hires by sharing best practices in customer interaction techniques.

Education

High School Diploma -

San Juan National High School
San Juan Balingasag Misamis Oriental
04.2001 -

Skills

Customer service

Customer relations

Problem resolution

Active listening

Relationship building

Conflict resolution

Critical thinking

Data entry

Timeline

Customer Service Representative

Teleperformance
03.2020 - 01.2021

High School Diploma -

San Juan National High School
04.2001 -
Jerelyn Macabasag