Jerard Sena Jimenez
City Of Muntinlupa,Philippines
Summary
Knowledgeable in IT function with 15 years of experience. Oversees project and deployment. Instructs and leads IT staff members in support of hardware, software and techinical issues. Actively works with executives to determine and implement needs. Manages strategy, training and documentation. Diligent, forward thinking and adaptable to dynamic company and project needs. Successful at motivating teams to meet demanding timelines.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
IT Asst. Manager
Super Shopping Market, Inc.
Pasay City
06.2015 - Current
- Managing TSG of Luzon and Provincial Areas.
- POS Server Alignment
- Windows Patch Update
- Desktop / Laptop Security Patch
- Technical Support for Servers and windows.
- ANSI POS and server security control
- Installation of Operating System
- Support hardware software of POS
- First level support for LAN/WAN,Portable,Access Point and PDA (woongjin)
- Techinical Support hardware and software of all department
- Installation and implementation of system standard
- Schedule for and assigned tasks for subordinates
- Hardware troubleshooting
- Monitors HELPDESK via remote,onsite visit and thru phone
- Monitors daily activities of TSG
- Coordinate and monitors equipment replacement including permit and license
IT Officer
Super Shopping Market, Inc.
Pasay City
01.2011 - 06.2022
- Standardization of Dual Server to single server for all SM retail stores
- Migration of WIN7 workstation/server of all SM retail stores
Technical Support Group
Super Shopping Market, Inc.
Pasay City
03.2009 - 01.2011
- Migartion of CENTOS 5.5 (TPLINUX) server at SSM and SVI stores
- Techinical Assistance to store via helpdesk online, remote and phone
Front End Supervisor
Super Shopping Market, Inc.
North Edsa
01.2008 - 03.2009
- Supervise Baggers,Cashiers and other staff in stores.
- Entertained Customer Complaint
- IT Support
Branch IT Supervisor
Super Shopping Market, Inc.
North Edsa
05.2006 - 01.2008
- Assigned in set up and opening of new stores
Education
Bachelor of Science - Computer Engineering
AMA Computer University
Quezon City 03.2001 - 04.2005
Skills
Decision Making
Operations Management
Interpersonal Skills
POS Systems
MS Office
Troubleshooting
People Management
Analytical and Critical Thinking
Documentation and reporting
Technical Support
Professional References
Cathy T. Cruz
SM - IT AVP
Tel. Nos: 831-1888 loc.5665
ctc@smsupermarket.com
Clarissa Periña
IT Manager
831-1888 loc. 5665
cgp@smsupermarket.com
Marlon B. Bautista
IT Manager
831-1888 loc.5665
mbb@smsupermarket.com
Timeline
IT Asst. Manager
Super Shopping Market, Inc.
06.2015 - Current
IT Officer
Super Shopping Market, Inc.
01.2011 - 06.2022
Technical Support Group
Super Shopping Market, Inc.
03.2009 - 01.2011
Front End Supervisor
Super Shopping Market, Inc.
01.2008 - 03.2009
Branch IT Supervisor
Super Shopping Market, Inc.
05.2006 - 01.2008
Bachelor of Science - Computer Engineering
AMA Computer University
03.2001 - 04.2005