Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jeramy Culanag

Jeramy Culanag

Customer Service Representative/ General Virtual Assistant
San Carlos City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Live Chat and Email Support

Northern Entertainment N.V
Curacao
06.2018 - 06.2022
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.

Customer Service Representative

Tippipaws
California
07.2017 - 04.2018
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Assessed internal control risks of network through information system audits.
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements.
  • Planned and executed follow-up audits at appropriate intervals.
  • Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Developed audit policies, guiding administrative and technical functions.
  • Interviewed auditees to gather data needed to conduct audits.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Communicated with auditees staff to obtain necessary information for audits.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Collected and reported monthly expense variances and explanations.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Maintained integrity of general ledger and chart of accounts.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Trained new employees on accounting principles and company procedures.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Processed customer service orders promptly to increase customer satisfaction.

Data Entry Assistant

Grit Media
New York
02.2016 - 06.2017
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Delivered services to customer locations within specific timeframes.
  • Gained strong leadership skills by managing projects from start to finish.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Completed data entry tasks with accuracy and efficiency.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Organized, sorted, and checked input data against original documents.
  • Created and maintained data entry logs to track data entry activities.
  • Created spreadsheets for more efficient recordkeeping.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Followed data entry protocols, rules and regulations.
  • Developed and implemented data entry operations.
  • Coded and processed applications into required electronic formats.

Virtual Assistant/ Product Researcher and Listing

Double R Country Store
Florida
07.2016 - 04.2017
  • Worked with development team on design and requirement management of new and existing products.
  • Worked with sales team during sales process and assisted with business requirement gathering.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Researched and evaluated potential new markets and products.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
  • Compared project goals and user experiences and recommended revisions to bring entities into alignment.

Provider Services Representative

Teletech Inc.
Dumaguete City
07.2014 - 04.2016
  • Exceed provider's expectations and contribute to a high level of customer satisfaction.
  • Takes inbound and outbound calls.
  • Ensures HIPAA verification before giving the patient's health information.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Provides accuracy to every calls.
  • Provides assistance to health care providers regarding benefit quotations and claim status.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Organized and detail-oriented with a strong work ethic.

Customer Service Representative

Convergys
Makati
07.2013 - 01.2014
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Ophthalmic Assistant

Dumaguete Eye and Laser Center Co
Dumaguete
12.2008 - 02.2012
  • Maintained inventory of medical supplies and tools to address needs of patients.
  • Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
  • Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
  • Noted present complaints, medications and vital statistics like blood pressure and pulse rate.
  • Checked patient vision, field, fundus and other aspects for ophthalmologist.
  • Administered ophthalmic drops and ointments, focusing on patient comfort.
  • Administered eye medications for dilation and treatment.
  • Operated and maintained ophthalmic equipment in alignment with safety procedures.
  • Obtained and recorded patient medical history and past ocular history.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Measured and recorded visual acuity and color vision testing.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Administered a-scan biometry test before patient cataract surgeries to measure size and shape of affected eye.
  • Fitted customers for contact lenses to provide patients with properly sized and shaped contacts.
  • Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Reviewed surgical plans and patient charts in order to prepare correct paperwork.

Education

Associate in Medical, Dental And Nursing Asistant - Allied Health

Negros Oriental State University
Dumaguete City
06.2006 - 04.2008

Skills

Schedule development

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Timeline

Live Chat and Email Support

Northern Entertainment N.V
06.2018 - 06.2022

Customer Service Representative

Tippipaws
07.2017 - 04.2018

Virtual Assistant/ Product Researcher and Listing

Double R Country Store
07.2016 - 04.2017

Data Entry Assistant

Grit Media
02.2016 - 06.2017

Provider Services Representative

Teletech Inc.
07.2014 - 04.2016

Customer Service Representative

Convergys
07.2013 - 01.2014

Ophthalmic Assistant

Dumaguete Eye and Laser Center Co
12.2008 - 02.2012

Associate in Medical, Dental And Nursing Asistant - Allied Health

Negros Oriental State University
06.2006 - 04.2008

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Jeramy CulanagCustomer Service Representative/ General Virtual Assistant