Summary
Work History
Education
Skills
Accomplishments
Headset
Perfect Weekend
Performance Profile
Personal Information
Timeline
Generic

Jeramil Visaya

Burgos

Summary

High-performing Customer Service representative with solid experience in handling high volume of customer interactions through email, phone and live chat. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences.

Work History

Online Customer Service (Homebased)

Upwork
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Provides customer support (chat, email and phone) for e-commerce businesses, drop shipping and online shopping
  • And also for Amazon Seller Central
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Leads generation
  • Admin task.

Call Center Team Leader (Dell.com)

Telus Philippines
  • Conduct analysis and recommend suitable solutions to real time performance issues
  • Performed regular audit and evaluate the quality of customer services being delivered and issue periodic reports on the same
  • Manage a team with minimum of 20 agents
  • Monthly team performance and agent's performance appraisal.

Senior Customer Services Representative (411 Bell Canada)

Stellar Global Solutions Philippines
  • Responded to client calls and provided instructions for troubleshooting
  • Forwarded client complains to the concerned departments
  • Provided technical and analytical support at the call center.

Education

Bachelor of Arts in Political Science -

University of Northern Philippines
Vigan City, Ilocos Sur

Skills

  • Quick Response
  • Call Forwarding
  • Database Management
  • Troubleshooting
  • Data Entry
  • Client Registration
  • Technical/Customer Support
  • Data Updating
  • Billing And Order Processing
  • PC Proficient
  • Compliant Processing
  • Departmental Coordination
  • Proficient in MS Excel, word and various database management applications

Accomplishments

  • Attained a 97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies
  • Streamlined the calls forwarding mechanism and synchronized various customer databases to reduce average call processing time by 5 minutes
  • Earned the 'Best Call Center Representative Award' twice in a row

Headset

I HAVE LOGITECH WITH NOISE CANCELLATION FEACTURE

Perfect Weekend

Well mine my ideal weekend is just to be with my family doing things that we all love doing which is eating while having a movie marathon. It feels so great doing this mostly when you're with your family. You might be asking what is my role in this "staycation" get-away? I am the one who picks what kind of movies we're going to watch but basically there's only one thing that we can all agreed upon- we love Sci-Fi. Weekends are luxury. Spend it wisely and nothing more is wiser than to spend it with your loved ones- your family.

Performance Profile

Upbeat courteous, customer service oriented and highly persuasive with 8+ years of experience in call center settings. Well-spoken and outgoing team player equipped with effective problem-solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail. Bilingual: English/Spanish.

Personal Information

Title: Customer Service / Sales Representative

Timeline

Online Customer Service (Homebased)

Upwork

Call Center Team Leader (Dell.com)

Telus Philippines

Senior Customer Services Representative (411 Bell Canada)

Stellar Global Solutions Philippines

Bachelor of Arts in Political Science -

University of Northern Philippines

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Jeramil Visaya