Jeramie Rupon
Caloocan City, Metro Manila
Summary
To secure a dynamic full-time position that offers opportunities for professional growth, where I can leverage my strong interpersonal skills, exceptional time management, and effective problem-solving abilities to contribute to the success of the organization.
Overview
6
6
years of professional experience
Work History
Human Resources Associate
Enshored Inc
06.2022 - Current
- Reach out to candidates who have received invitations for onsite job offer discussions
- Verify the completion of all primary requirements submitted by the candidates
- Furnish candidates with all necessary documents for completion
- Engage in discussions regarding important stipulations such as medical evaluations and background checks
- Maintain, fill, and update all essential trackers
- Prepare and send a set of contracts for newly hired individuals
Content Moderator
Enshored Inc
09.2021 - 06.2022
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Streamlined moderation processes by implementing effective content filtering tools and techniques.
Customer Service Representative
Inspiro Relia Inc
05.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Office Administration
University of Caloocan City
04-2019
Skills
- Task Prioritization
- Work Complaint Handling
- Employee Onboarding
- Multitasking Abilities
- Background checks
- Onboarding and orientation
- Vendor relations
Additional Information
REFERENCES
Nicko Valencia
HR Officer – Onboarding & HRIS
0917 848 2820
Jincen Catli
HR Manager
0920 438 5202
Mitzi Ann Reyes
Sr. HR Manager
0945 226 0763
Timeline
Human Resources Associate
Enshored Inc
06.2022 - Current
Content Moderator
Enshored Inc
09.2021 - 06.2022
Customer Service Representative
Inspiro Relia Inc
05.2019 - 08.2021
Bachelor of Science - Office Administration
University of Caloocan City
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