Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Teleperformance
Remote
08.2024 - Current
Managed customer inquiries across multiple channels, ensuring timely and accurate responses.
Resolved complex issues by collaborating with cross-functional teams to enhance customer satisfaction.
Trained new team members on company protocols and customer service best practices for improved performance.
Implemented process improvements that streamlined workflows and reduced response times significantly.
Online Chat Representative
Chat Support (Freelance Job)
Remote
02.2020 - 02.2024
Live chat support for a site given by a sub-contractor.
Customer Service Representative/Incident Coordinator
Accenture BPO
10.2016 - 02.2020
Started as a call agent for the company and was promoted to incident coordinator.
Learned to handle priority concerns and communicate with other parties including managers and directors.
Customer Service Representative/Researcher
Avion BPO Company
04.2014 - 10.2016
Worked as a researcher before being transferred to a pioneer account where we started with basic tools and moved our way up with simple knowledge of the task at hand.
Education
Business Administration: Management Accounting
Divine Word College of Laoag
Laoag City, Ilocos Norte
01.2015
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Sarrat National High School – Sta. Rosa Campus
Sta. Rosa, Sarrat, Ilocos Norte
01.2010
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San Antonio Elementary School
San Antonio, Sarrat, Ilocos Norte
01.2006
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Call center experience
Computer proficiency
Complaint handling
Customer satisfaction measurement
Professional telephone demeanor
HOBBIES
Gaming, Gardening, Reading Novels
Timeline
Customer Service Representative
Teleperformance
08.2024 - Current
Online Chat Representative
Chat Support (Freelance Job)
02.2020 - 02.2024
Customer Service Representative/Incident Coordinator