Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
CustomerServiceRepresentative
Jerameel E. Grande

Jerameel E. Grande

Piddig Ilocos Norte

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Teleperformance
Remote
08.2024 - Current
  • Managed customer inquiries across multiple channels, ensuring timely and accurate responses.
  • Resolved complex issues by collaborating with cross-functional teams to enhance customer satisfaction.
  • Trained new team members on company protocols and customer service best practices for improved performance.
  • Implemented process improvements that streamlined workflows and reduced response times significantly.

Online Chat Representative

Chat Support (Freelance Job)
Remote
02.2020 - 02.2024
  • Live chat support for a site given by a sub-contractor.

Customer Service Representative/Incident Coordinator

Accenture BPO
10.2016 - 02.2020
  • Started as a call agent for the company and was promoted to incident coordinator.
  • Learned to handle priority concerns and communicate with other parties including managers and directors.

Customer Service Representative/Researcher

Avion BPO Company
04.2014 - 10.2016
  • Worked as a researcher before being transferred to a pioneer account where we started with basic tools and moved our way up with simple knowledge of the task at hand.

Education

Business Administration: Management Accounting

Divine Word College of Laoag
Laoag City, Ilocos Norte
01.2015

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Sarrat National High School – Sta. Rosa Campus
Sta. Rosa, Sarrat, Ilocos Norte
01.2010

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San Antonio Elementary School
San Antonio, Sarrat, Ilocos Norte
01.2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Customer satisfaction measurement
  • Professional telephone demeanor

HOBBIES

Gaming, Gardening, Reading Novels

Timeline

Customer Service Representative

Teleperformance
08.2024 - Current

Online Chat Representative

Chat Support (Freelance Job)
02.2020 - 02.2024

Customer Service Representative/Incident Coordinator

Accenture BPO
10.2016 - 02.2020

Customer Service Representative/Researcher

Avion BPO Company
04.2014 - 10.2016

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Sarrat National High School – Sta. Rosa Campus

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San Antonio Elementary School

Business Administration: Management Accounting

Divine Word College of Laoag
Jerameel E. Grande