Summary
Overview
Work History
Education
Skills
Training And Certificates
Applicant
References
Disclaimer
Timeline
Receptionist
Jeralyn Balinquit

Jeralyn Balinquit

Quality Assurance Specialist/ Customer Service Representative
Muntinlupa City

Summary

A professional with strong work ethics, reliable and has a high degree of commitment with proven expertise and experience in customer service in resolving conflicts, closing sales, background in healthcare, financial analyst and a travel expert obtained from years of hands-on experience in BPO industry. A Quality Assurance Specialist who is detail-oriented team player with great organizational skills, successful in prioritization, time management and ability to perform well in a highly competitive environment with minimal to no supervision.

Overview

7
7
years of professional experience

Work History

Travel Consultant and Travel Quality Assurance Specialist

IGT Technologies
6 2022 - Current
  • Top performer for consistently achieving Adherence, Productivity and Accuracy
  • Trained in Sabre GDS , Expert in Utilizing Genesys, Microsoft Excel, Outlook, Microsoft Teams, Adobe Arobat and Evolution NVS CRM
  • Conducts regular evaluations of team member performance to ensure quality standards are met consistently.
  • Collaborated with team members to optimize travel recommendations and share industry knowledge.
  • Mentors team member on best practices in the industry while fostering a collaborative work environment.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Handle sensitive information with professionalism and discretion.
  • Arranged travel itineraries, seats, cancellation, payment and booking confirmation

Sr Associate Operations for Health Care Account

WNS Global Services
05.2019 - 05.2022
  • Played a pivotal role significant to business operations by exceeding the daily maximum target quota, Adherence and Accurate Quality Evaluations
  • Specialized in EOB/EOP posting, conduct outbound calls for patient's information related to prior authorization and analyze data through Optical Character Recognition
  • Familiarization in compliance with HIPPA, medical terminologies in relation to denial reasons and precise interpretation of payments.
  • Continuously attending in-depth trainings based on experience for professional development

Customer Service Representative / Email Support

ALORICA
04.2018 - 05.2018
  • Efficient in handling both inbound calls and email/chat support to satisfactorily maintained communication between our customers for excellent service
  • Developed strong product knowledge and contributed to sales growth by providing adept recommendation based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed timely customer's orders and effective replacement of damaged or missing products


Inbound Customer Service 1 (Financial Analyst)

SITEL Philippines
12.2016 - 04.2017
  • ·Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
  • Conduct comprehensive credit analyses and recommending appropriate actions.
  • Provided vital insights to customers for proper addressing of their concern and de-escalations
  • Evaluated customers account, supporting documentation with due diligence to protect sensitive information
  • Assisted customers in technical difficulties and advised adding extra protection for their finances
  • ·Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • ·Mentoring new hires, related to the job process contributing to their successful integration into the team.

Education

RC, License Number 0170513 - Bachelor of Science in Criminology

Bicol College
Daraga, Albay
04.2016

Skills

Professionalism

Training And Certificates


  • Medical VA In-Depth Training, ProVA PH, April 28,2024
  • Certificate of Advance Training for Google Workspace, Google Docs, Google Drive, Google Sheets, Google Slides, GMAIL Management, Clairvoyance, March 2024
  • Certificate for Social Media Management + Basic Graphic Design, Clairvoyance, March 2024
  • Certificate for Virtual Assistant Training, Appointment Setter, Social Media Management, Administrative Task, Clairvoyance, February 20, 2024
  • Call Center Training Certificate, TESDA and Computer Arts and Technological College, December 2014

Applicant

Jeralyn Balinquit

References

Joy Garcia, Team Leader, IGT Technologies Philippines, 0968 617 5012

Disclaimer

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Timeline

Sr Associate Operations for Health Care Account

WNS Global Services
05.2019 - 05.2022

Customer Service Representative / Email Support

ALORICA
04.2018 - 05.2018

Inbound Customer Service 1 (Financial Analyst)

SITEL Philippines
12.2016 - 04.2017

Travel Consultant and Travel Quality Assurance Specialist

IGT Technologies
6 2022 - Current

RC, License Number 0170513 - Bachelor of Science in Criminology

Bicol College

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Jeralyn BalinquitQuality Assurance Specialist/ Customer Service Representative