Professional Summary
Overview
Work History
Education
Skills
Timeline
walking, running, zumba
none

Jeraldyn atillaga

Transcom Worldwide Philippines
Cauayan
Jeraldyn atillaga
4
Years of experience
4
years of post-secondary education

Customer service professional with experience resolving billing, account, and service issues through calm communication, active listening, and complaint handling. Consistently delivers clear communication, professionalism under pressure, and solutions that strengthen customer loyalty. Known for de-escalating concerns, building trust, and delivering accurate solutions that improve customer satisfaction.

Work History

Customer Service Representative

1 Year 2 Months
Transcom Worldwide Philippines | 11.2023 - 01.2025
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Troubleshot billing, account, and service issues using established procedures and knowledge bases.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Adapted quickly to product updates, workflow changes, and new support tools.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer inquiries through phone calls with accurate, timely support.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Marketing Representative

1 Year 1 Month
FastCash Finance Company Inc. | 12.2020 - 01.2022
  • Executed field marketing campaigns at retail locations to increase product visibility and brand awareness.
  • Coordinated event setup, signage, and promotional materials for in-store marketing activations.
  • Adapted messaging and presentation style to match customer needs and location-specific priorities.
  • Strengthened relationships with existing clients, providing exceptional customer service and follow-up communications.

Education

Bachelor of Science - Business Administration(major in Human Resource)

Fellowship Baptist College | Kabankalan City | 06.2012 - 03.2016

Skills

Customer service
Active listening
Relationship building
Complaint handling
Critical thinking

Timeline

Customer Service Representative

Transcom Worldwide Philippines
11.2023 - 01.2025Read More

Marketing Representative

FastCash Finance Company Inc.
12.2020 - 01.2022Read More

Fellowship Baptist College

Bachelor of Science from Business Administration(major in Human Resource)
06.2012 - 03.2016Read More

walking, running, zumba

Walking, running and doing zumba dance fitness on my free time, helped my body to release sweats and I felt become stronger.

Jeraldyn atillaganone