JERALDINE ANDREA N. CABER

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Hired, trained and mentored staff to meet and exceed high quality standards.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.
• Answered questions about store policies and addressed customer concerns.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Delivered attentive, personalized service to a diverse customer base as wait staff in a high-volume upscale restaurant.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Enhanced customer satisfaction by providing efficient and friendly service.
• Prepared food items accurately and quickly, adhering to strict food safety guidelines.
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.

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• Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
• Contributed to the achievement of sales targets through upselling food items when applicable.

• Provided exceptional customer service, resulting in increased repeat business and positive reviews.
• Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
• Became familiar with products to answer questions and make suggestions.
• Worked front counter, delivery transactions and other areas.