Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jerald Getulio Guevara

Jerald Getulio Guevara

Caloocan City

Summary

Adept at fostering customer loyalty and enhancing satisfaction, I leveraged active listening and critical thinking at Concentrix to elevate client retention and satisfaction. Skilled in problem resolution, my approach has consistently resulted in positive feedback and tailored solutions that meet individual customer needs.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Concentrix
Quezon City, Philippines
07.2024 - Current
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Customer Service Representative

Teleperformance Philippines
Quezon City, Philippines
09.2020 - 06.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Transcom Worldwide
Pasig, Philippines
09.2011 - 05.2012
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

BSIT - Information Technology

AMA University
Quezon City

BSIT - Information Technology

University of The East
Manila

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Order processing
  • Building rapport
  • Live chat support

Timeline

Customer Service Representative

Concentrix
07.2024 - Current

Customer Service Representative

Teleperformance Philippines
09.2020 - 06.2024

Customer Service Representative

Transcom Worldwide
09.2011 - 05.2012

BSIT - Information Technology

AMA University

BSIT - Information Technology

University of The East
Jerald Getulio Guevara