JERALD FIT0

Responsibilities:
- Overseeing a team of 14 cold callers responsible for establishing appointments.
- Qualifying leads from these agents to ensure the accuracy and reliability of the appointments scheduled.
- Handling administrative tasks for clients, including payroll processing for their employees.
- Coordinating callbacks, monitoring Facebook messages, and responding to client inquiries.
- Checking emails for virtual appointments, sending contract agreements to homeowners, and coordinating client calendars.

Responsibilities:
- Conducting telephone interviews with homeowners to ascertain their eligibility for property sales.
- Utilizing text messaging and email communication to engage with potential clients.
- Scheduling property visits and follow-up appointments on the calendar.
- Generating potential leads for further contact and outreach.

• Helping customers to understand the breakdown of the bill. At the same time, offering wireless service in a form of sales.

• Assisting customer who request to cancel their service. However, as part of this department we do everything to refrain customers from cancelling. After 2 months of taking calls, I got promoted as team manager. I was handling a total of 15 agents, sharing my skills and knowledge to help them develop good motivational script to have the consumer refrain from cancelling.

• Helping customers to understand the breakdown of the bill. At the same time, offering wireless service in a form of sales.

• Helping customers to understand the breakdown of the bill. At the same time, giving them an option for current promotions. Became a Trainer specifically for Wireless sales. Managing all question and concerns to all agents on how to develop selling and transitioning calls to sales.

• Technical Support Representative: To help customers with their HP (Hewlett Packard) computers/laptops by doing the troubleshooting over the phone.

• Customer Care Representative of MoneyGram. Assisting Customers on their transaction for sending money from U.S.A to other countries. I got promoted as a Subject Matter Expert after 5 months of calling. Handling all business-related concerns, Legal Transaction matters, and making sure all transaction are processed based on our rule with code number approved by ISO certification.

• Telesales Representative: Offering postpaid, long-distance service and local provider in United States of America with credit card default requirements and to enjoy cheaper rate in calling other countries.