JERALD CARAMILLO

Client & Mall Administration Management

• Serve as the primary point of contact for mall admin offices, ensuring timely submission of documents such as PDCs, CARI, CMSR reports, permits, and compliance requirements.
• Handle inquiries, negotiations, and follow-ups with mall partners to maintain strong business relationships.
• Coordinate with leasing officers, operations teams, and management for new store openings and site updates.

Financial & Document Coordination

• Oversee the preparation and submission of Statement of Accounts, settlement plans, staggered payment requests, and financial correspondence.
• Ensure accuracy of reports such as Monthly Sales (CMSR), Daily Sales Reports, SOA confirmations, and Timekeeping updates.
• Manage documentation for service charge distribution, 13th month pay updates, and HR-related financial queries.

Employee Relations & HR Assistance

• Relay HR instructions to branches, including updates on medical certificate policies, timekeeping rules, attendance corrections, and employee compliance.
• Assist in receiving, acknowledging, and routing documents such as SENA responses, MC verifications, hiring postings, and employee notices.
• Provide support in maintaining proper communication flow between HR, management, and store teams.

Communication & Correspondence Drafting

• Prepare formal letters, internal memos, announcements, email replies, and official updates for internal.
• Create professional communication materials for mall admin offices, suppliers, and partner companies.
• Draft captions, reports, updates, and notices for company use.

Project & Opening Coordination

• Assist in coordinating new branch openings (e.g., Waltermart, SM branches) by handling documents, construction requirements, and communication with admin teams.
• Track deadlines for permits, approvals, and store construction or renovation schedules.
• Support the operations team in project monitoring and follow-up tasks.

Executive & Management Support

• Provide direct support to top management by handling confidential communications, preparing reports, and organizing important documents.
• Ensure timely submission of management reports, summaries, and compliance deliverables.
• Act as a liaison between management and branch teams for smooth operations.

• Streamlined daily operations to enhance service efficiency and customer satisfaction.
• Implemented staff training programs to improve team performance and reduce errors.
• Coordinated inventory management practices, ensuring optimal stock levels across locations.
• Analyzed sales data to identify trends and inform operational decisions for revenue growth.
• Supervised quality control measures, maintaining high standards of food safety and hygiene.
• Collaborated with marketing teams on promotional campaigns to boost customer engagement.
• Maintained vendor relationships to ensure timely delivery of supplies and cost-effective procurement.
• Enhanced customer satisfaction through focused staff training and regular performance evaluations.
• Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
• Developed scheduling systems that improved labor allocation and reduced overtime costs.

• Oversaw daily restaurant operations to ensure smooth workflow and customer satisfaction.
• Trained and mentored staff on best practices for food preparation and service excellence.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Developed and enforced health and safety protocols to maintain compliance with regulations.
• Analyzed sales trends to identify opportunities for menu enhancements and promotions.
• Enhanced customer engagement by implementing feedback mechanisms for continuous improvement.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Correctly calculated inventory and ordered appropriate supplies.
• Reconciled cash and credit card transactions to maintain accurate records.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
• Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Motivated staff to perform at peak efficiency and quality.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Supervised daily sales operations to ensure team efficiency and customer satisfaction.
• Trained new staff on product knowledge and effective sales techniques.
• Analyzed sales data to identify trends and inform strategic decisions.
• Implemented process improvements that enhanced workflow and reduced errors.
• Collaborated with management to set sales targets and develop incentive programs.

• Supervised daily restaurant operations to ensure efficiency and adherence to quality standards.
• Trained and mentored staff, enhancing team performance and customer service skills.
• Implemented inventory management procedures to optimize stock levels and reduce waste.
• Developed and maintained schedules, improving staff utilization and operational flow.
• Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.