Jerahmeel Cabingas

• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Maintained accurate records of customer transactions in line with bank procedures.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Assisted with training of new tellers on policies and procedures.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Referred customers to other banking departments for specialized services.
• Trained new hires on customer service policies and procedures.
• Educated customers on online banking and mobile banking applications.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Cross-sold credit cards, loans and other bank products.
• Counted, verified and handled bank deposits and armored car transactions.

• Assisted customers by finding items quickly to boost store satisfaction rates.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.
• Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
• Kept front check out area clean and organized for efficient service.
• Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
• Used several databases to order inventory from major suppliers.
• Presented, rotated and date-checked products to maintain company freshness standards.
• Trained and mentored new sales representatives.

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Handled billing information over phone.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Upsold appetizers, drinks and desserts to increase restaurant profits.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Collaborated with kitchen staff to facilitate prompt and accurate food preparation.

• Responded promptly to requests for assistance, spills and customer inquiries.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Performed cash, card and check transactions to complete customer purchases.
• Worked with floor team and managers to meet wide range of customer needs.
• Learned duties for various positions and provided backup at key times.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents.

• Function hall set up such as table skirting and flower arrangement