Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
JEPTE RAMIREZ

JEPTE RAMIREZ

Customer Service Representative
Pasig

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
Certifications
4
4
years of professional experience

Work History

Customer Service Representative

Foundever
09.2022 - Current
  • Provided superior customer support across various communication avenues, achieving timely and effective resolution of inquiries
  • Addressed customer complaints with empathy, fostering increased loyalty and repeat business.
  • Facilitated sales growth through strategic upselling of products and services tailored to individual customer needs.

Education

Associate of Arts - Hospitality And Tourism Management

Metro Global Institute of Science And Technology
Tayug, Pangasinan
03-2017

Skills

Customer service

Critical thinking

Active listening

Relationship building

Professional telephone demeanor

Product knowledge

Complaint handling

Certification

Over all top agent

Timeline

Customer Service Representative

Foundever
09.2022 - Current

Associate of Arts - Hospitality And Tourism Management

Metro Global Institute of Science And Technology
JEPTE RAMIREZ Customer Service Representative