Jeorlyn Gallosa
Customer Service Representative
Zamboanguita, Province Of Negros Oriental,NER
Summary
Customer Service Representative with a proven track record at Qualfon, excelling in technical support and complaint resolution. Skilled in account updating and fostering client relations, I consistently received excellent feedback for enhancing customer experiences and resolving complex issues effectively. Adept at troubleshooting telecom services and improving customer contracts.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Qualfon
03.2023 - 08.2025
- I acted as a telecom technical agent for customer requests regarding services which included improving customer contracts and phone products.
- communicated with supervisors to resolve difficult issues.
- In more detail I helped customers with:
- services issues such as variable phone plans, expanding, promoting and updating plans, reprogramming services, changing phone numbers, activating and/or troubleshooting sim card and data issues.
- hardware issues such as purchasing or replacing phones.
- Managed Approximately 100-150 calls per day.
- Handling requests to cancel services to customers based on their needs.
- Documentation and record keeping. After every interaction, we must log call notes.
- I had excellent customer feedback from my services.
Education
Vocational Diploma in Hotel Restaurant Management - Hospitality Management
Mindanao Master Technical Training Inc.
Iligan, Province Of Lanao Del Norte, Philippines 06.2016 - 09.2016
Skills
- Technical agent
- Account updating
- Complaint resolution
- Client relations
- Programming
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Resolved product issue through consumer testing.
Timeline
Customer Service Representative
Qualfon
03.2023 - 08.2025
Vocational Diploma in Hotel Restaurant Management - Hospitality Management
Mindanao Master Technical Training Inc.
06.2016 - 09.2016