Jeorlyn Gallosa
Zamboanguita, Province Of Negros Oriental
Summary
Customer Service Representative with a proven track record at Qualfon, excelling in technical support and complaint resolution. Skilled in account updating and fostering client relations, I consistently received excellent feedback for enhancing customer experiences and resolving complex issues effectively. Adept at troubleshooting telecom services and improving customer contracts.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Qualfon
03.2023 - 08.2025
- I acted as a telecom technical agent for customer requests regarding services which included improving customer contracts and phone products.
- communicated with supervisors to resolve difficult issues.
- In more detail I helped customers with:
- services issues such as variable phone plans, expanding, promoting and updating plans, reprogramming services, changing phone numbers, activating and/or troubleshooting sim card and data issues.
- hardware issues such as purchasing or replacing phones.
- Managed Approximately 100-150 calls per day.
- Handling requests to cancel services to customers based on their needs.
- Documentation and record keeping. After every interaction, we must log call notes.
- I had excellent customer feedback from my services.
Education
Vocational Diploma in Hotel Restaurant Management - Hospitality Management
Mindanao Master Technical Training Inc.
Iligan, Province Of Lanao Del Norte, Philippines 06.2016 - 09.2016
Skills
- Technical agent
- Account updating
- Complaint resolution
- Client relations
- Programming
Timeline
Customer Service Representative
Qualfon
03.2023 - 08.2025
Vocational Diploma in Hotel Restaurant Management - Hospitality Management
Mindanao Master Technical Training Inc.
06.2016 - 09.2016