Jeoffrey Rosales
Dasmarinas, Province Of Cavite,CAV
Summary
Proven problem-solver with a track record at Fastel Services Incorporated, enhancing team efficiency by streamlining ticket management and reducing call resolution times. Skilled in technical troubleshooting and data entry, demonstrating a keen ability to maintain confidentiality and accuracy. Excels in hardware installation and SAP implementation, showcasing robust technical knowledge and reporting skills.
Overview
1
1
Certification
Work History
Technical Support Intern
Fastel Services Incorporated
Dasmarinas, Province Of Cavite
03.2024 - 05.2024
- Improved team efficiency with thorough documentation of support requests and resolutions in the ticketing system.
- Reduced call resolution times by effectively troubleshooting and resolving technical problems.
- Managed office tasks and supported office operations.
- Assisted in updating reports and maintaining records for various projects.
Data Entry Specialist
Fastel Services Incoporated
Dasmarinas, Province Of Cavite
03.2024 - 05.2024
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Input and managed data, maintained databases, and ensured accuracy and efficiency in data handling.
- Compiled data and reviewed information for accuracy prior to input.
Education
Bachelor of Science - Information Technology
STI College Dasmariñas
Dasmarinas, Province Of Cavite, Philippines08.2024
Upper Secondary Education - Senior High School - STEM
Immaculate Conception Academy
Dasmarinas, Province Of Cavite, Philippines04.2019
Skills
- Network support
- Ticket management
- Data Entry
- Technical Troubleshooting
- SAP implementation
- Technical knowledge
Certification
- SAP Business One (Advance Implementation & Support), STI College - December 2022
- On-The-Job Training, Fastel Services Inc. - March 2024-May2024
Timeline
Technical Support Intern
Fastel Services Incorporated
03.2024 - 05.2024
Data Entry Specialist
Fastel Services Incoporated
03.2024 - 05.2024
Bachelor of Science - Information Technology
STI College Dasmariñas
Upper Secondary Education - Senior High School - STEM
Immaculate Conception Academy