JENY ROSE SAKAY
CSR Specialist
Rizal
Summary
To pursue a career that will make use of organizational, interpersonal, and leadership skills in a premier, goal-oriented organization where rewards are competitive, success-oriented, and collegial, where opportunities for both personal and professional growth are prevalent, and where values of success and self-development will be met.
Overview
11
11
years of professional experience
Work History
CALL CENTER TRAINING 101, Pierre and Paul Solutions Inc
Mandaluyong
2012.04
- The training taught me the call center basics such as proper handling of calls, paying attention to details, and the importance of knowing the company products.
INSURANCE ADVISOR
LIFE AND HEALTH, Sun Life of Canada Phils Inc
Manila
2020.09 - Current
- Market the insurance company to clients in need of coverage
- Inform clients of all available insurance options and offer suggestions depending on their needs
- Keep both paper and electronic records
- Support clients as they file claims
- Support management in conducting interviews with and choosing possible advisers.
VIRTUAL EVENT OPERATOR
WEBCAST PRODUCER, Streamlined Communications, Church, Ste
New York
2021.08 - 2023.08
- Editing and encoding of audio and video webcasts
- Streaming media events both live and pre-recorded
- Listen to live proceedings or audio and video recordings to create written versions of them
HEALTHCARE CUSTOMER SERVICE,
Continuum Global Solutions
Mandaluyong
2020.05 - 2021.05
- Part of job includes giving current and potential members information about network providers
- To ensure that patient gets best care possible, address any concerns and refer any issues to provider
- Respond to incoming client questions about coverage, benefits, and billing and escalate problems to proper staff.
- Apply effective management techniques to meet tight deadlines
- Manage over 50 customer calls per day
SALES ASSOCIATE
ONLINE RETAIL SELLER, Shopee, Lazada | Facebook
2017.05 - 2020.06
- Managed buying and selling of goods online
- Organized and photographed inventory for sale
- Answered email inquiries regarding store and its merchandise
- Maintained records related to sales
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Philippines Incorporated
2014.08 - 2017.05
- F Pavilion Greenfield District, Mandaluyong, 1552 Metro Manila
- Provides product and service information
- Keeping track of account details
- Updating the account data
- Resolves product or service problems
- Clarifying the customer’s complaint
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management
- Prepares product or service reports
- Collecting and analyzing customer information.
APPOINTMENT SETTER | LEAD GENERATION SPECIALIST
Global Innovation Incorporated, 820 Bldg
2012.05 - 2014.08
- St
- Brgy
- Poblacion 1210 Makati
- Scheduling an appointment for a sales representative for a follow-up call
- Responsible for identifying potential clients
- Responsible for identifying and generating new business leads
Education
COLLEGES -
ICCT, FOUNDATION
Bachelor of Secondary Education - English
V.V Soliven Ave II
Skills
Has a great passion for work and professionalismundefined
Mountain Climbing, Free Diving ,Singing, Reading Books
You have to work on your weak sides while climbing. I don't like not being in control, but you cannot control anything on a mountain – the weather, the circumstances. It's made me a better person. If you're on a mountain for hours, alone with your thoughts, it's like meditation .While Free diving boost my confidence and a moment to be calm. Reading books makes me exercise my brain and I learn new things everyday.
Timeline
VIRTUAL EVENT OPERATOR
WEBCAST PRODUCER, Streamlined Communications, Church, Ste
2021.08 - 2023.08
INSURANCE ADVISOR
LIFE AND HEALTH, Sun Life of Canada Phils Inc
2020.09 - Current
HEALTHCARE CUSTOMER SERVICE,
Continuum Global Solutions
2020.05 - 2021.05
SALES ASSOCIATE
ONLINE RETAIL SELLER, Shopee, Lazada | Facebook
2017.05 - 2020.06
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Philippines Incorporated
2014.08 - 2017.05
APPOINTMENT SETTER | LEAD GENERATION SPECIALIST
Global Innovation Incorporated, 820 Bldg
2012.05 - 2014.08
CALL CENTER TRAINING 101, Pierre and Paul Solutions Inc
2012.04
COLLEGES -
ICCT, FOUNDATION
Bachelor of Secondary Education - English
V.V Soliven Ave II
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