Jenylen Jardinel
Taguig City,00
Summary
Well-qualified familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative Team Lead
Snapmart Philippines (LANDERS ph )
TAGUIG CITY (2nd DISTRICT), METRO MANILA, FOURTH DISTRICT
2020.04 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Developed and updated databases to handle customer data.
- Trained staff on operating procedures and company services.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Customer Service and Product Analyst Lead (DUBAI)
Hamleys Dubai Mall
Dubai, Middle East
2018.12 - 2019.12
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Saved by implementing cost-saving initiatives that addressed long-standing problems.
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed and maintained courteous and effective working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Delivered services to customer locations within specific timeframes.
Dealer Support Coordinator (Warranty Department)
CONCEPCION CARRIER AIRCONDITIONING COMPANY
Sucat Alabang City, Philippines
2016.12 - 2018.12
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Releasing Office / Restaurant Supervisor Lead (RSL
JC Worldwide Franchising Company
Makati City, Philippines
2014.10 - 2016.12
- Delivered services to customer locations within specific timeframes.
- Monitored company inventory to keep stock levels and databases updated.
- Created plans and communicated deadlines to complete projects on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Material Controller (SUPPLY CHAIN MANAGEMENT)
MONOCRETE CONSTRUCTION PHILIPPINE INC
TAGUIG CITY (2nd DISTRICT), METRO MANILA, FOURTH DISTRICT
2013.12 - 2014.11
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
Workstation Support Engineering (Rebuild and Sales
ACCENTURE PHILIPPINES
TAGUIG CITY (2nd DISTRICT), METRO MANILA, FOURTH DISTRICT
2012.04 - 2014.09
- Monitored company inventory to keep stock levels and databases updated.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
University Of Makati
Makati City 2007.06 - 2012.04
Skills
CRM
Route dispatch
Service standard compliance
POS systems expert
Retail store support
Stocking and replenishing
Report preparation
Retail materials management
International sales support
Staff education and training
Shipping procedures understanding
Warehousing functions
Strategic sales knowledge
Timeline
Customer Service Representative Team Lead
Snapmart Philippines (LANDERS ph )
2020.04 - Current
Customer Service and Product Analyst Lead (DUBAI)
Hamleys Dubai Mall
2018.12 - 2019.12
Dealer Support Coordinator (Warranty Department)
CONCEPCION CARRIER AIRCONDITIONING COMPANY
2016.12 - 2018.12
Releasing Office / Restaurant Supervisor Lead (RSL
JC Worldwide Franchising Company
2014.10 - 2016.12
Material Controller (SUPPLY CHAIN MANAGEMENT)
MONOCRETE CONSTRUCTION PHILIPPINE INC
2013.12 - 2014.11
Workstation Support Engineering (Rebuild and Sales
ACCENTURE PHILIPPINES
2012.04 - 2014.09
Bachelor of Science - Electrical, Electronics And Communications Engineering
University Of Makati
2007.06 - 2012.04