JENOR MARCELO
Account Specialist
Quezon City
Summary
Enthusiastic Account Specialist eager to develop company business by providing top-notch customer service and sales support. Ready to offering 23 months experience in the Account Specialist industry to new position at Source One Ventures Inc..
Overview
17
17
years of professional experience
Work History
Account Specialist
Source One Ventures Inc.
Cubao Quezon City
01.2023
- Client Acquisition: Prospecting and identifying potential new clients or customers who could benefit from the company's products or services
- Client Onboarding: Once new clients are acquired, Account Executives may assist with the onboarding process, ensuring a smooth transition and understanding of the company's offerings
- Relationship Building: Establishing and maintaining strong relationships with existing clients, understanding their needs, and providing personalized service and support
- Needs Assessment: Conducting needs assessments to understand the challenges and objectives of clients, then proposing tailored solutions to meet those needs
- Contract Negotiation: Negotiating terms, pricing, and contracts with clients, ensuring mutually beneficial agreements that align with the company's objectives
- Account Management: Overseeing the day-to-day needs of client accounts, including addressing inquiries, resolving issues, and coordinating with other departments to ensure client satisfaction
- Market Research: Staying informed about industry trends, competitor activities, and market conditions to better position the company's offerings and make informed sales decisions
- Sales Reporting: Keeping accurate records of sales activities, client interactions, and progress toward sales targets in the company's CRM (Customer Relationship Management) system
- Collaboration: Working closely with other teams within the organization, such as marketing, customer support, and product development, to align client needs with the company's capabilities
- Customer Feedback: Soliciting and gathering feedback from clients to identify areas for improvement and opportunities for growth
- Forecasting: Developing sales forecasts and providing input to sales management to help with budgeting and resource allocation.
Human Resources Officer/Operations Specialist
Promotech Resources Inc.
Cubao Quezon City
01.2022 - 12.2022
- Conduct daily interview/s to the applicant/s Call the qualified applicant for the project/s Supply manpower needed to the Operations Provide buffers to avoid the delay of the project/activation Receiving and reading all correspondence including inquiry letters, job applicants and CV’s that are sent in
- Attending the Jobs fair Preparation and issuing employees contract Creating and safekeeping of employees files
- Updating both manual and electronic records of the employees Preparation and encodes final timekeeping reports for payroll purposes and submit to the person in charge.
Operations Head for Luzon Area-GMA Kapuso Bigay Premyo Panalo
Promotech Resources Inc.
Cubao Quezon City
05.2021 - 12.2021
- Identify key areas in Luzon that require coordinator presence
- Recruit, hire, or assign coordinators with relevant skills and experience for each designated area
- Conduct orientation and training sessions for coordinators, focusing on their roles and responsibilities
- Establish clear communication channels for coordinators to report updates, issues, and feedback
- Monitor and supervise coordinator activities in Luzon to ensure they meet objectives and follow guidelines
- Plan and design the raffle promotion campaign, including prizes, rules, and marketing materials
- Promote the raffle through various channels, such as social media, email, and physical flyers
- Set up an efficient system for raffle ticket sales, tracking, and participant information
- Coordinate the drawing of raffle winners and ensure transparency in the process
- Notify and award the raffle winners promptly and in compliance with legal and regulatory requirements.
Trade and Marketing Sales Supervisor
King Jan Enterprises
San Fermin Cauayan City Isabela
06.2017 - 07.2020
- Sales Strategy: Develop and implement sales strategies to achieve revenue targets and market share goals
- Team Management: Supervise and lead the sales team, providing guidance, coaching, and support to ensure they meet their sales targets
- Market Analysis: Monitor market trends, competitor activities, and consumer behavior to identify opportunities and threats
- Customer Engagement: Foster and maintain strong relationships with key clients and partners, addressing their needs and concerns
- Sales Reporting: Generate regular sales reports and performance metrics, and use data for decision-making and strategy adjustments
- Promotions and Pricing: Collaborate with marketing to plan and execute promotional activities and pricing strategies
- Training and Development: Provide training to sales staff to enhance their product knowledge and selling skills
- Inventory Management: Ensure adequate stock levels to meet demand while minimizing excess inventory
- Budget Management: Oversee the sales budget, controlling expenses and optimizing resources for maximum ROI
- Sales Forecasting: Use historical data and market insights to develop accurate sales forecasts
- Compliance: Ensure that the sales team adheres to all relevant regulations, policies, and procedures
- Feedback and Improvement: Collect feedback from the sales team and customers to continuously improve sales processes and product offerings.
Event Coordinator
Promotech Resources Inc.
Cubao Quezon City
06.2016 - 12.2016
- Event Planning: Collaborate with clients or stakeholders to understand their event objectives, requirements, and preferences
- Venue Selection: Research and recommend suitable event venues based on budget, location, and capacity requirements
- Budget Management: Develop and manage event budgets, tracking expenses and ensuring cost-effective planning
- Vendor Coordination: Identify and manage relationships with event suppliers and vendors, including caterers, decorators, and AV providers
- Timeline Creation: Develop and maintain detailed event timelines and schedules to ensure all tasks are completed on time
- Logistics: Coordinate event logistics, including transportation, accommodations, and setup arrangements
- Permit and Licensing: Obtain necessary permits and licenses, ensuring compliance with local regulations
- Marketing and Promotion: Assist in promoting the event through various channels, including social media, email marketing, and advertising
- Attendee Management: Handle registrations, ticketing, and RSVPs, as well as provide information to attendees
- On-Site Management: Oversee event execution, manage staff and volunteers, and troubleshoot any issues that arise during the event
- Audio-Visual Support: Coordinate AV equipment and technical support for presentations, sound systems, and visuals
- Catering and Food Service: Ensure food and beverage arrangements meet dietary preferences and quantity requirements
- Post-Event Evaluation: Collect feedback from clients, attendees, and team members to evaluate the event's success and identify areas for improvement
- Documentation: Maintain records of all event-related details, including contracts, invoices, and vendor agreements
- Emergency Planning: Develop contingency plans for unforeseen circumstances, such as inclement weather or technical issues.
Office Staff/Liaison Officer
Campaign Activation Links Inc.
Kamuning Quezon City
10.2015 - 12.2015
- Prepare and submit all the necessary documents required for registration with SEC, SSS, Philhealth, and Pag-Ibig
- Provide comprehensive company information, including but not limited to its general profile, contact details, and organizational structure
- Execute additional responsibilities as delegated by the immediate supervisor
- Coordinate and monitor the successful completion of tasks assigned by the management
- Facilitate and manage employee registrations with government agencies (SSS, Philhealth, and Pag-Ibig), ensuring timely compliance and documentation
- Assist in the development and implementation of company policies and procedures, particularly those related to legal and regulatory compliance
- Liaise with external legal and accounting firms to ensure proper handling of legal and financial matters
- Stay informed about changes in relevant laws and regulations, and communicate these updates to the management and employees as necessary
- Prepare and manage a compliance calendar to track key deadlines and requirements for government registrations and renewals
- Establish and maintain strong working relationships with relevant government agencies to facilitate a smooth registration and compliance process
- Conduct periodic internal audits to ensure adherence to regulatory requirements and suggest improvements where needed
- Serve as a resource for employees regarding questions or concerns related to SEC, SSS, Philhealth, and Pag-Ibig matters.
Transport Supervisor (APEC2015 CEO SUMMIT)
HAVAS MEDIA ORTEGA c/o Campaign Activation Links Inc.
Kamuning Quezon City
11.2015 - 11.2015
- Send the assigned vehicle for the delegates
- Call the assigned driver of the assigned vehicle Inform the immediate supervisor if there is a problem
- Ensure that all assigned driver/vehicle are available for the delegates
- Coordinate to the assigned liason officer of the delegates
- Monitor all assigned driver/vehicle if they are on the right track
- Perform another duties assigned by the immediate supervisor.
Coordinator
Campaign Activation Links Inc.
Kamuning Quezon City
05.2015 - 09.2015
- Supervise the works of the assigned agents for ABS-CBN TV Plus Work with the assigned agents where we conduct house-to-house selling
- Inform the DSM about the area if it’s ok or not for selling
- Make a follow calls for those interested consumer to install the ABS-CBN TV Plus
- Do daily reports of the sales off take of the product/s
- Participate in a safe and friendly work environment
- Perform other assigned duties by the immediate supervisor.
Human Resources
Promotech Resources Inc.
Cubao Quezon City
11.2012 - 04.2015
- Conduct daily interview/s to the applicant/s Call the qualified applicant for the project/s Supply manpower needed to the Operations Provide buffers to avoid the delay of the project/activation Receiving and reading all correspondence including inquiry letters, job applicants and CV’s that are sent in
- Attending the Jobs fair Preparation and issuing employees contract Creating and safekeeping of employees files
- Updating both manual and electronic records of the employees Preparation and encodes final timekeeping reports for payroll purposes and submit to the person in charge.
Coordinator
Ginebra San Miguel Inc.
Kamuning QC
09.2010 - 11.2012
- Supervise the works of the assigned Merchandiser/s Monitor the attendance in the assigned outlet/s Conducting the back checking of the merchandiser/s Coordinates all job well done to the immediate supervisor Perform other assigned duties supervisor/management
Data Encoder
Winston Gap Selling Project
Kamuning Quezon City
03.2010 - 08.2010
- Encoding the data/s Secure that all data/s encoded are correct Submit on time the encoded data report/s Call the attention of the assigned Coordinator if there is discrepancy in the report/s
- Perform other tasks assigned by the immediate supervisor
- Coordinate all jobs well done.
Office Staff /Liaison Officer
Pauline Joy Training & Assessment Center Inc.
Quezon City
01.2006 - 05.2009
- Teaching Home Management for Caregiver students Teaching Nutrition for Nursing Assistant students Filing and encoding enrolment and terminal report of students Assists clients for assessment like Caregiver/Households candidates Coordinate all jobs done to the management/administrator Answering telephone calls Performs other duties assigned by the administrator
Education
Secondary -
Isabela Colleges Foundation
Cauayan City, IsabelaTertiary, Computer Engineering Technology - undefined
FEATI University
Sta. Cruz, ManilaSkills
Documentation skill
Recordkeeping abilities
Customer relationship development
Tin No
431-263-778-000
Pag Ibig No
1210-6582-119
Personal Information
- Social Security Number: 33-8814340-8
- Phillipines Health Number: 0305-0694-6065
- Place of Birth: Cauayan, Isabela
- Height: 5'6
- Weight: 125 lbs
- Date of Birth: 10/08/79
- Gender: Male
References
Available upon request
Cooking, Reading, Browsing and exploring
As a Filipino born and eldest of the family, i love to cook dishes with my family especially when they're staying at home with y siblings, at the early age i know how to cook some of their favorite dish, i know how to wash the clothes and if i have time, i read books or any magazines while waiting and doing the households chore. If i have a plenty of time i want to explore by making my friends to go to somewhere else to the the place that i have not been just to explore.
Timeline
Account Specialist
Source One Ventures Inc.
01.2023
Human Resources Officer/Operations Specialist
Promotech Resources Inc.
01.2022 - 12.2022
Operations Head for Luzon Area-GMA Kapuso Bigay Premyo Panalo
Promotech Resources Inc.
05.2021 - 12.2021
Trade and Marketing Sales Supervisor
King Jan Enterprises
06.2017 - 07.2020
Event Coordinator
Promotech Resources Inc.
06.2016 - 12.2016
Transport Supervisor (APEC2015 CEO SUMMIT)
HAVAS MEDIA ORTEGA c/o Campaign Activation Links Inc.
11.2015 - 11.2015
Office Staff/Liaison Officer
Campaign Activation Links Inc.
10.2015 - 12.2015
Coordinator
Campaign Activation Links Inc.
05.2015 - 09.2015
Human Resources
Promotech Resources Inc.
11.2012 - 04.2015
Coordinator
Ginebra San Miguel Inc.
09.2010 - 11.2012
Data Encoder
Winston Gap Selling Project
03.2010 - 08.2010
Office Staff /Liaison Officer
Pauline Joy Training & Assessment Center Inc.
01.2006 - 05.2009
Secondary -
Isabela Colleges Foundation
Tertiary, Computer Engineering Technology - undefined
FEATI University