Jeno Sarsalejo
Mandaue City, Province Of Cebu,CEB
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Waymo Rider Support
Cognizant Technologies Solutions
01.2025 - Current
- Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
- Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.
- Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
- Built strong relationships with customers by providing friendly service and attentively addressing concerns or inquiries.
Performance Analyst
EPerformax Contact Centers & BPO
11.2022 - 01.2025
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Customer Service Representative
EPerformax Contact Centers & BPO
06.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Junior High School Teacher
Formative Academic and Skills Development School
06.2019 - 05.2021
- Developed strong relationships with students and parents, fostering a positive learning environment.
- Implemented programs of study to meet diverse needs, interests and abilities of students.
- Designed and implemented assessments that accurately measured student progress towards learning objectives.
- Managed classroom behavior effectively, implementing consistent rules and consequences for all students.
- Attended faculty meetings to enhance teaching methods and build collaborative culture.
- Conducted parent-teacher conferences to communicate student progress and foster parental engagement, involvement and cooperation.
Education
Bachelor of Science - Education
Cebu Normal University
Cebu City, Province Of Cebu, Philippines04-2017
Skills
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Decision-making
Timeline
Waymo Rider Support
Cognizant Technologies Solutions
01.2025 - Current
Performance Analyst
EPerformax Contact Centers & BPO
11.2022 - 01.2025
Customer Service Representative
EPerformax Contact Centers & BPO
06.2021 - 11.2022
Junior High School Teacher
Formative Academic and Skills Development School
06.2019 - 05.2021
Bachelor of Science - Education
Cebu Normal University
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