Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jennyvi Cabugawan

Bacoor, Province Of Cavite

Summary

Results-driven travel consultant with strong communication and customer service skills. Expert in developing customized itineraries and enhancing client satisfaction through effective problem-solving.

Dynamic travel consultant with proven experience in client relationship management and travel research. Skilled in crafting personalized travel solutions that align with client preferences and budgets, consistently achieving high customer satisfaction ratings.

Overview

9
9
years of professional experience

Work History

Travel Consultant

American Express International
Taguig, Metro Manila, Philippines
09.2021 - 05.2024
  • Booked, modified and canceled booking over the phone and helped them with the membership rewards redemptions.
  • Researched and evaluated travel options, providing clients with comprehensive recommendations for destinations and accommodations.
  • Managed client communications and inquiries, delivering timely responses to enhance customer satisfaction.
  • Developed customized travel itineraries based on client preferences and budget constraints by using their earned membership reward points.

Chat Support Representative

Emapta Philippines
Makati City, Metro Manila, Philippines
03.2021 - 09.2021
  • Provided exceptional customer support through live chat, addressing inquiries and resolving issues efficiently.
  • Answered emergency calls from clients who can't check in at the their booked listings.
  • Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.

Financial Analyst

IGT Solutions
Mandaluyong City, Metro Manila, Philippines
01.2017 - 01.2021
  • Scrubbed agents transaction ( new booking, exchange and cancellations) real-time to avoid or save financial error.
  • Side barged with outlier ( agent's with the highest financial error) to help him/her improved and give feedback real time.
  • Resolved client's email regarding an agent financial error.
  • Collaborated with cross-functional teams to streamline reporting procedures and enhance accuracy.

Travel Associate

WNS Global Services
Quezon City, Metro Manila, Philippines
10.2015 - 08.2016
  • Booked flight, hotel, car and activities reservation over the phone based on clients preference and budget.
  • Changed, canceled and processed refund for clients.
  • Enhanced customer satisfaction through personalized service and prompt issue resolution.

Education

Information Technology

Ilocos Sur Polytechnic State College
Tagudin, Ilocos Sur
04-2012

Skills

  • Strong communication skills
  • Travel research
  • Travel industry expertise
  • Travel arrangements
  • Exceptional customer service

Timeline

Travel Consultant

American Express International
09.2021 - 05.2024

Chat Support Representative

Emapta Philippines
03.2021 - 09.2021

Financial Analyst

IGT Solutions
01.2017 - 01.2021

Travel Associate

WNS Global Services
10.2015 - 08.2016

Information Technology

Ilocos Sur Polytechnic State College
Jennyvi Cabugawan