Dedicated customer service representative with expertise in complaint handling and conflict resolution. Known for delivering exceptional support while efficiently managing high call volumes.
Hi, I’m
Jenny Taselyn Ramos
Executive Assistant
Montalban
Summary
Overview
2
Certificates
14
years of professional experience
Work History
Alorica
Customer Service Representative
2025.12 - 2026.04 (4 education.months_Label)
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
- Assisted in processing orders and handling returns to enhance customer satisfaction.
- Documented customer interactions accurately in CRM systems for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
Teleperformance
Customer Service Representative
2025.01 - 2025.12 (11 education.months_Label)
Job overview
- Assisted customers with financial inquiries and account management via phone and online platforms.
- Resolved customer issues efficiently, ensuring high satisfaction through effective communication and problem-solving skills.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
Cebuana Lhuiller
Vault Custodian
2013.07 - 2018.08 (5 education.years_Label & 1 education.month_Label)
Job overview
- Managed vault operations ensuring compliance with security protocols and inventory accuracy.
- Oversaw daily vault activities, optimizing workflows for enhanced efficiency and accuracy.
- Achieved superior levels of performance by adhering to established policies, regulations, and best practices within the industry.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Conducted regular audits of vault contents, identifying discrepancies and implementing corrective actions.
Melgar Tria Tria Law Firm
Secretarial Assistant
2012.01 - 2013.01 (1 education.year_Label)
Job overview
- Managed scheduling and calendar coordination for attorneys, ensuring optimal time management.
- Facilitated communication between clients and attorneys, enhancing client relationships.
- Organized case files and maintained comprehensive filing systems for easy access to information.
Education
Saint Mary's University Bayombong, Province Of Nueva Vizcaya, Philippines
Bachelor of Science from Office Administration
2001.05
University Overview
Skills
Customer service
Complaint handling
Customer feedback
Appointment scheduling
Order processing
Payment processing
Data entry
Administrative support
CRM software
Microsoft Excel
Computer proficiency
Technical support
Critical thinking
Active listening
Filing
Certification
Management Skills for Executive Secretaries and Administrative Professionals
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Management Skills for Executive Secretaries and Administrative Professionals
2026-12
Business Quality Training
2026-10
Customer Service Representative
Alorica
2025.12 - 2026.04 (4 education.months_Label)
Customer Service Representative
Teleperformance
2025.01 - 2025.12 (11 education.months_Label)
Vault Custodian
Cebuana Lhuiller
2013.07 - 2018.08 (5 education.years_Label & 1 education.month_Label)
Secretarial Assistant
Melgar Tria Tria Law Firm
2012.01 - 2013.01 (1 education.year_Label)
Saint Mary's University
Bachelor of Science from Office Administration
2001.05