JENNY RUTH S. AMARILLO
Summary
As an accomplished Operations Manager, I have a solid track record of delivering results and driving operational excellence for a start-up company. I led a consultancy firm based in Australia for nine years, overseeing back-office operations in the Philippines. My strategic administrative and leadership skills consistently improved team performance, streamlined systems and processes, and elevated customer satisfaction. I also fostered productive relationships with internal and external stakeholders, contributing to the firm's growth and success.
Overview
15
15
years of professional experience
Work History
OPERATIONS MANAGER
Fusion360, Inc.
8 2017 - Current
- Streamlined delivery cycles and operational processes, enhancing operational efficiency by 65-70%, maintaining 85%+ customer satisfaction and reducing operational costs and increasing profit.
- Established client-centric culture, incorporating client feedback into product development and enhancement processes.
- Proactively handled and resolved client escalations and complaints.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Ensured 100% registration project success with Australia's VET Regulator by staying abreast of industry trends and regulatory requirements.
- Established different departments and directly managed team leaders to ensure efficiency and quality of work and client service.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Improved team efficiency by coaching members on Agile principles and best practices.
- Fostered a collaborative environment, motivating teams towards achieving targets, and led employee engagement for continuous development.
- Maintained healthy staffing levels, oversaw hiring, and ensured comprehensive onboarding and training.
- Implemented performance management with KPIs and monitoring systems to optimize productivity.
- Led employee engagement programs for employee satisfaction and continuous organizational development.
- Resolved staff performance issues through open communication, training, and fostering a supportive workplace environment.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed office and department budgets efficiently, identifying cost-saving opportunities.
- Evaluated vendor proposals to select most suitable partners for various projects, maximizing cost-effectiveness and overall value.
- Identified and implemented cost-saving measures in business operations.
- Directly reported business performance insights to the Owner, supporting strategic decision-making.
CLIENT PROJECT COORDINATOR AND TEAM LEADER
Fusion360, Inc.
08.2016 - 07.2017
- Developed comprehensive project plans using Wrike and Teamwork, outlining scopes, timeline, deliverables and milestones.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks, and ensure projects were completed within acceptable timeframes.
- Managed stakeholder expectations, ensuring alignment with project objectives and deliverables.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Proactively addressed client issues, preventing project delays, while maintaining accurate documentation and fostering positive client relationships
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Led and supervised multi-department teams, conducting sprint reviews and planning meetings to promote full team engagement for Administration, Operations, HR, and Production (Compliance), improving workflow efficiency
- Streamlined task completion across departments, managed quote and invoice preparation, and enforced service policies
- Contributed to HR functions: recruitment, employee relations, monitoring performance, identifying training needs, and resolving conflicts
- Oversaw budget planning and execution, ensuring compliance with organizational and legal standards
- Identified and proposed process improvements, providing regular performance and metrics reports to management.
OFFICE FACILITATOR AND EXECUTIVE ASSISTANT
Inspire Education Services, Inc.
08.2015 - 08.2016
- Developed and Implemented administrative systems, managed office budget, saving costs, and oversaw procurement
- Planned events and maintained amenities to enhance office environment and workspace
- Managed IT coordination for office equipment and asset inventories
- Directed office and housekeeping staff, ensuring a clean and efficient workspace
- Ensured governance compliance, managed petty cash, and handled financial disbursements efficiently
- Streamlined CEO's schedule, including email and meeting management, and provided decisive team support.
ADMINISTRATIVE ASSISTANT
National Institute of Health, University of the Philippines Manila
01.2015 - 07.2015
- Conducted research and performed administrative functions as needed
- Assisted in collecting quotes for procurement requirements
- Facilitated procurement requirements, including transactions with banks and government agencies.
ROAD MANAGER FOR A LOCAL CHRISTIAN BAND
Cathedral of Praise
02.2013 - 11.2013
- Established and nurtured relationships with stakeholders to secure concert opportunities
- Booked and scheduled concerts for the Christian band (MTKROSS)
- Organized logistical requirements for the band's concerts and events
- Co-produced and co-wrote songs for the band, contributing to artistic development.
MUSIC STAFF AND ENCODER (SHELBY - CRM SOFTWARE)
Cathedral of Praise
09.2012 - 02.2013
- Conducted member data encoding in the Shelby CRM software
- Attended training, concerts, outreach, and external activities of the church
- Contributed to the organization and execution of events of the Christian Arts Department.
ADMINISTRATIVE ASSISTANT
Cathedral of Praise (Business Fellowship Team)
01.2011 - 12.2012
- Conducted research and performed administrative functions as needed
- Assisted in collecting quotes for procurement requirements
- Facilitated procurement requirements, including transactions with banks and government agencies
- Assisted with administrative requirements to organize monthly seminars and training sessions
- Handled petty cash and funds, producing reports and data as required
- Organized committee meetings, prepared agendas, and took minutes of the meetings
- Maintained and organized member records and files.
RESEARCH ASSISTANT / DATA EDITOR AND ENCODER
Department of Clinical Epidemiology, University of the Philippines Manila
02.2010 - 05.2010
- Data entry and validation for the department's research projects
- Contributed to the successful execution of research projects by providing support in data management.
PROJECT COORDINATOR AND MARKETING ASSISTANT
Sanitary Care Products Asia Inc. (SCPA)
01.2009 - 01.2010
- Conducted research and performed administrative functions for the marketing team
- Assisted in collecting quotes from international suppliers for procurement requirements
- Facilitated procurement requirements, meeting with vendors, PR teams, and third-party providers
- Organized requirements and coordinated with various departments for the successful execution of booth campaigns at supplier and vendor conventions
- Organized team meetings, prepared agendas, and took minutes of the meetings
- Assisted in the planning and execution of trade fairs and events.
Education
BACHELOR OF EDUCATION STUDIES
UNIVERSITY OF THE PHILIPPINES OPEN UNIVERSITY
2015
BA MULTIMEDIA STUDIES -
UNIVERSITY OF THE PHILIPPINES OPEN UNIVERSITY
01.2008 - 2009.04
CERTIFICATE IN CHRISTIAN MUSIC - undefined
CATHEDRAL OF PRAISE MUSIC COLLEGE
01.2006 - 2007.04
BS NURSING - undefined
UNIVERSITY OF THE PHILIPPINES MANILA
01.2002 - 2004.04
HIGH SCHOOL / SECONDARY SCHOOL - undefined
MANUEL A. ROXAS HIGH SCHOOL
01.1998 - 2002.04
ELEMENTARY SCHOOL / PRIMARY SCHOOL - undefined
JUSTO LUKBAN ELEMENTARY SCHOOL
01.1992 - 1998.04
Skills
Problem Solver
Adaptable
Strong interpersonal skills
Proactive team player
High-stress tolerance
Strong attention to detail
Fluent in English
Adept using SaaS Tools (Salesforce, Hubspot, Wrike, Asana, Teamwork, Slack, Calendly, etc)
Skilled in written business English
Proficient in MS Office and Gsuite
Project Management
Performance monitoring
Customer Service
Operations Management
References
References are available on request.
Timeline
CLIENT PROJECT COORDINATOR AND TEAM LEADER
Fusion360, Inc.
08.2016 - 07.2017
OFFICE FACILITATOR AND EXECUTIVE ASSISTANT
Inspire Education Services, Inc.
08.2015 - 08.2016
ADMINISTRATIVE ASSISTANT
National Institute of Health, University of the Philippines Manila
01.2015 - 07.2015
ROAD MANAGER FOR A LOCAL CHRISTIAN BAND
Cathedral of Praise
02.2013 - 11.2013
MUSIC STAFF AND ENCODER (SHELBY - CRM SOFTWARE)
Cathedral of Praise
09.2012 - 02.2013
ADMINISTRATIVE ASSISTANT
Cathedral of Praise (Business Fellowship Team)
01.2011 - 12.2012
RESEARCH ASSISTANT / DATA EDITOR AND ENCODER
Department of Clinical Epidemiology, University of the Philippines Manila
02.2010 - 05.2010
PROJECT COORDINATOR AND MARKETING ASSISTANT
Sanitary Care Products Asia Inc. (SCPA)
01.2009 - 01.2010
BA MULTIMEDIA STUDIES -
UNIVERSITY OF THE PHILIPPINES OPEN UNIVERSITY
01.2008 - 2009.04
CERTIFICATE IN CHRISTIAN MUSIC - undefined
CATHEDRAL OF PRAISE MUSIC COLLEGE
01.2006 - 2007.04
BS NURSING - undefined
UNIVERSITY OF THE PHILIPPINES MANILA
01.2002 - 2004.04
HIGH SCHOOL / SECONDARY SCHOOL - undefined
MANUEL A. ROXAS HIGH SCHOOL
01.1998 - 2002.04
ELEMENTARY SCHOOL / PRIMARY SCHOOL - undefined
JUSTO LUKBAN ELEMENTARY SCHOOL
01.1992 - 1998.04
OPERATIONS MANAGER
Fusion360, Inc.
8 2017 - Current
BACHELOR OF EDUCATION STUDIES
UNIVERSITY OF THE PHILIPPINES OPEN UNIVERSITY
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