Jenny Rose Padua
E-Commerce Owner, Data Analyst, Legal Support Specialist, Legislative Staff Assistant
Quezon City
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Order Processor Operations Associate position. Ready to help team achieve company goals.
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 7 years background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Retail /Wholesaler Owner
HYIAO ONLINE SHOP
Quezon City
02.2017 - Current
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Answered inquiries about products and merchandise.
- Communicated with current customers to increase overall satisfaction and improve product value.
- Built and maintained knowledge of products, current sales pricing.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Masterfile Analyst
Global Payments Processing Center Inc.
Mandaluyong City
12.2013 - 05.2016
- Troubleshot account problems and submit research requests on behalf of the customers.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Assisted in exceeding service goals by minimizing customer wait times and accurately and efficiently servicing customers' needs.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Built strong relationships with customers to increase retention and loyalty.
Data Analyst
Accenture
Quezon City
02.2011 - 07.2012
- Perform data entry and research in various systems and tracking tools
• Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems
• Assess and resolve non-standard and standard issues or problems
• Know and experience the use of SAP business software
• Seek advice and escalate issues when faced with tasks/problems outside the scope of the work - Sorted documents and maintained organized filing process.
- Developed and maintained databases to store customer information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Secured and protected data from unauthorized access by complying with security protocols.
- Verified accuracy of data entered into system to produce error-free reports.
Legal Support Specialist
Global Strategic Business Process Solutions, Inc.
Mandaluyong City
11.2009 - 11.2010
- Updated Clients via various Client Systems with status of file in timely manner.
- Updated client and internal systems regarding foreclosure deadlines and completed tasks in client system with high level or accuracy and confidentiality.
- Worked with VA, FHLMC, FNMA, and FHA files.
- Sorted or classified information according to content, purpose, user criteria and order.
- Prioritized and worked at a fast pace on a high volume of files, with a great attention to detail.
- Knowledge in client communications, such as LPS, Vendorscape and Salesforce.
Legislative Staff Assistant
Senate Electoral Tribunal
Quezon City
11.2008 - 06.2009
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
Cashier
Watsons Personal Care Store
Quezon City
02.2008 - 06.2008
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Bachelor of Arts - Elementary Education
Philippine Normal University
Manila City 03.2003 - 05.2007
Skills
Retail inventory management
Certification
Virtual Assistant (Data Entry) Basic Microsoft Office Program, Basic Communication Skills in English and Basic Online Search Skills
Character Reference
CHARACTER REFERENCE
Name: Cherry Ann Espanola
Position: Analyst
Company: Global Payments Processing Center Inc.
Contact Number: 09276396071
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant (Data Entry) Basic Microsoft Office Program, Basic Communication Skills in English and Basic Online Search Skills
02-2023
Retail /Wholesaler Owner
HYIAO ONLINE SHOP
02.2017 - Current
Masterfile Analyst
Global Payments Processing Center Inc.
12.2013 - 05.2016
Data Analyst
Accenture
02.2011 - 07.2012
Legal Support Specialist
Global Strategic Business Process Solutions, Inc.
11.2009 - 11.2010
Legislative Staff Assistant
Senate Electoral Tribunal
11.2008 - 06.2009
Cashier
Watsons Personal Care Store
02.2008 - 06.2008
Bachelor of Arts - Elementary Education
Philippine Normal University
03.2003 - 05.2007
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