Summary
Overview
Work History
Education
Skills
Personal Information
Placeofbirth
Certification
Work Availability
Work Preference
Quote
Languages
Timeline
Hi, I’m

JENNY PEARL SILVOSA

Customer Service Representative/ Technical Support Representative
Rodriguez
JENNY PEARL SILVOSA

Summary

Experienced customer service representative with a proven track record in effectively addressing customer inquiries, complaints, and feedback. Strong communication and problem-solving skills enable handling challenging situations with a courteous and professional approach. Dedicated to providing exceptional service, ensures customer satisfaction while maintaining a positive and friendly demeanor.

Overview

9
years of professional experience
1
Certification

Work History

Link Imaging LLC.

Customer Service Representative
4 2024

Job overview

  • Implement an easy-to-use online ordering system that allows customers to place orders quickly and efficiently
  • Offer a customer service portal where customers can view their order history and manage their orders
  • Analyze customer order data to improve the ordering and fulfillment process and enhance the overall customer experience.

Concentrix Daksh Philippines

Technical Support Representative
01.2022 - 03.2024

Job overview

  • Respond to customer inquiries and complaints via chat
  • Escalate complex or urgent cases to specialized support
  • Provide friendly and efficient service to customers.

VXI Global Holdings

Customer Service Representative
11.2019 - 04.2021

Job overview

  • Use various tools to access customer information, verify transactions, and resolve issues
  • Communicate clearly and professionally with customers through chat and email.

Teleperformance Philippines

Customer Service Representative
03.2019 - 10.2019

Job overview

  • Communicate effectively and courteously with customers through phone
  • Provide customer service to clients who have network issues or technical problems with their phone services
  • Follow up with customers to ensure their satisfaction and resolution of the issues

Fast Retailing Philippines

Store Associate
02.2015 - 02.2019

Job overview

  • Replenish stocks on the sales floor from the stockroom
  • Assist customers with product inquiries and purchases
  • Maintain a clean and organized work environment
  • Monitor SKU's and inventory levels to ensure optimal availability and accuracy

Education

Surigao State College of Technology

Bachelor in Science of Information and Communication and Technology
06.2011 - 09.2011

University Overview

Skills

Copywriting

Personal Information

Personal Information
  • Date of Birth: 02/22/94
  • Nationality: Filipino

Placeofbirth

Placeofbirth
Surigao City, Surigao del Norte

Certification

Copy Writing

Availability
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Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave

Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Languages

English
Advanced (C1)

Timeline

Copy Writing

02-2024
Technical Support Representative
Concentrix Daksh Philippines
01.2022 - 03.2024
Customer Service Representative
VXI Global Holdings
11.2019 - 04.2021
Customer Service Representative
Teleperformance Philippines
03.2019 - 10.2019
Store Associate
Fast Retailing Philippines
02.2015 - 02.2019
Surigao State College of Technology
Bachelor in Science of Information and Communication and Technology
06.2011 - 09.2011
Customer Service Representative
Link Imaging LLC.
4 2024

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