Jenny May Pedragosa
Godofredo St. BB1 Bongabong, Oriental Mindoro
Summary
Dynamic small business owner with a proven track record at Zen's Lomi House, excelling in relationship building and strategic planning. Skilled in cash handling and customer relations, I achieved significant financial growth while fostering repeat business through exceptional service and adaptability in fast-paced environments.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Experienced with managing front office tasks and providing excellent customer service. Utilizes strong organizational skills to maintain order and efficiency. Knowledge of effective communication techniques to enhance guest experiences and resolve issues promptly.
Overview
11
11
years of professional experience
Work History
Owner/Manager/Online Shop Owner
Zen's Lomi House
06.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Front Office Staff Member
BYF Travel and Tours
04.2018 - 03.2020
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer relationships.
- Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
- Maintained confidentiality of guest information, adhering to data privacy regulations and hotel policies to protect the security of sensitive personal details.
- Developed strong knowledge of hotel facilities and local attractions, enabling informed recommendations to guests seeking guidance on activities or dining options.
Bar Personnel
Max's Group Of Companies
01.2016 - 01.2017
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Cashier
Suyen Corporation - Pasay Office
08.2016 - 12.2016
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Supervalue Inc.
06.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
Education
Associate of Science - Tourism And Hospitality Management
Polytechnic University of The Philippines
Sablayan Occidental Mindoro04-2013
Skills
- Small business operations
- Relationship building
- Customer relations
- Time management skills
- Team collaboration
- Cash handling and management
- Cooking
- Adaptability and flexibility
- Multitasking and organization
- Valid Driver's license
- Operations management
- Verbal and written communication
- Business marketing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Resolved product issue through consumer testing.
Timeline
Owner/Manager/Online Shop Owner
Zen's Lomi House
06.2021 - Current
Front Office Staff Member
BYF Travel and Tours
04.2018 - 03.2020
Cashier
Suyen Corporation - Pasay Office
08.2016 - 12.2016
Bar Personnel
Max's Group Of Companies
01.2016 - 01.2017
Cashier
Supervalue Inc.
06.2015 - 12.2015
Associate of Science - Tourism And Hospitality Management
Polytechnic University of The Philippines
Cooking
My love for cooking turns into passion and it helps me a lot during pandemic season. Give me new challenges and create new oppurtunities for myself. Learn how to balance life and work at the same time. This passion of me leads me through my online business which is Zen's Lomi House.