Lenlen Raymundo
Marketing Manager - Philippines
Valenzuela City,Metro Manila
Summary
- More than 10 years of product (diagnostic equipment) demonstration and after-sales technical support to the customers. Handles minor and major technical applications troubleshooting.
- More than 30 months of experience in the field of Medical Technology involved in general diagnosis and clinical laboratory, with commended performance conducting/analyzing laboratory assays and resolving complex clinical and instrument problems.
- Efficiently communicates to the customers (whether internal or external) the needed/required information.
- Reliable, diligent and focused on the timely, quality completion of all procedures related to the task. Poised and competent, even under pressure and time constraints within high-volume environments.
Overview
15
15
years of professional experience
Work History
Marketing Manager - Philippines
Shenzhen YHLO Biotech Co. Ltd.
Nationwide
05.2024 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted sales performance through creation of engaging promotional materials and targeted advertising strategies.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Demand Planner
Biosystems Reagents & Instruments, Inc
Quezon City
09.2022 - 05.2024
- Enhanced customer satisfaction with timely product availability through accurate demand forecasting.
- Proposed and implemented solutions to improve demand forecast accuracy.
- Championed culture of continuous improvement within the team by regularly reviewing processes, tools, and methodologies for potential enhancements.
- Analyzed historical data to identify patterns, trends, and seasonality for use in demand forecasts.
- Reduced inventory costs by optimizing safety stock levels and effectively managing obsolete items.
- Developed collaborative relationships with cross-functional teams to ensure alignment in demand planning processes.
- Reviewed historical sales trends and researched demand drivers to prepare forecast data and develop statistical forecast models.
- Collaborated with sales teams to gather information on promotions, new product launches, and phase-outs for incorporation into the demand plan.
Customer Support Specialist/Asst. Manager - Service/Sales Support
BioSystems Reagents and Instruments, Inc.
Quezon City
1 2013 - 05.2024
- To assists distributors regarding applications and technical matters and help provide after sales technical support to end-users in terms of training, diagnosing and resolving complex technical application problems.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Contributed significantly towards expansion of application's user base by delivering engaging presentations at trade shows or conferences.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed comprehensive training materials for users, increasing their proficiency with applications.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Applications Specialist
MRL Cybertec Corp.
Quezon City
02.2012 - 12.2012
- To perform demonstration of products to customers and provide after sale technical support to end-users in terms of training, diagnosing and resolving complex technical application problems.
- Assisted customers in customizing applications to suit their unique business needs, improving overall satisfaction levels.
- Collaborated with cross-functional teams to develop and implement new software applications, resulting in increased business efficiency.
- Fostered culture of continuous learning within team by sharing knowledge, resources, and best practices related to application development and support.
- Maintained detailed documentation of all application-related tasks, including project plans, testing processes, and change logs.
Medical Technologist Staff - CLINICAL MICROSCOPY/WELLNESS LABORATORY
St. Luke's Medical Center - Global City
Taguig City
01.2011 - 01.2012
- To perform test on specimen (blood, urine, stool, semen, body fluids, etc.) based on standard operating procedure prescribed for test or specimen and come out with accurate and timely result for final interpretation by Pathologist-in-charge.
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Maintained required laboratory supplies inventory, and verified viability of supplies prior to use.
- Contributed to overall success of laboratory by maintaining positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
- Upheld regulatory compliance by adhering to all relevant laws, guidelines, policies, and procedures related to medical laboratory practice.
- Maintained strict adherence to safety protocols, minimizing risk of infection or contamination in laboratory environment.
Medical Technologist Staff - PHLEBOTOMY
St. Luke's Medical Center - Global City
Taguig City
10.2009 - 07.2010
- To extract blood from patient with minimum discomfort and maximum care and and verify correct patient before each extraction to ensure accuracy of test results which defends therapeutic / diagnostic needs of physicians.
- Enhanced patient satisfaction by providing compassionate care when interacting with patients during specimen collection processes.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
Medical Technologist Staff - PHLEBOTOMY
St. Luke's Medical Center - Quezon City - JCI Accredited 2009
Quezon City
06.2009 - 10.2009
- To extract blood from patient with minimum discomfort and maximum care and and verify the correct patient before each extraction to ensure accuracy of the test results which defends the therapeutic / diagnostic needs of the physicians.
- Enhanced patient satisfaction by providing compassionate care when interacting with patients during specimen collection processes.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
- Followed laboratory protocols for specimen processing, analysis, and results reporting
Education
Bachelor of Science - Medical Technology
University of Santo Tomas
Espana, Manila 04.2001 -
Skills
Active Listening
Product Knowledge
Problem-solving abilities
Data Collection
Account updating
Complaint Handling
Technical Support
Timeline
Marketing Manager - Philippines
Shenzhen YHLO Biotech Co. Ltd.
05.2024 - Current
Demand Planner
Biosystems Reagents & Instruments, Inc
09.2022 - 05.2024
Applications Specialist
MRL Cybertec Corp.
02.2012 - 12.2012
Medical Technologist Staff - CLINICAL MICROSCOPY/WELLNESS LABORATORY
St. Luke's Medical Center - Global City
01.2011 - 01.2012
Medical Technologist Staff - PHLEBOTOMY
St. Luke's Medical Center - Global City
10.2009 - 07.2010
Medical Technologist Staff - PHLEBOTOMY
St. Luke's Medical Center - Quezon City - JCI Accredited 2009
06.2009 - 10.2009
Bachelor of Science - Medical Technology
University of Santo Tomas
04.2001 -
Customer Support Specialist/Asst. Manager - Service/Sales Support
BioSystems Reagents and Instruments, Inc.
1 2013 - 05.2024
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