Jennylyn Ciriaco
Onboarding Specialist (Recruitment)
Quezon City
Summary
Detail-oriented Onboarding Specialist with in-depth knowledge of recruitment and selection processes. Proven ability to ensure a smooth transition for new hires. Accomplished Onboarding Specialist with extensive experience in developing and implementing onboarding plans. Excellent communication and problem-solving skills. Knowledgeable Onboarding Specialist with a comprehensive understanding of HR policies and procedures. Proven track record in streamlining onboarding processes.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Onboarding Specialist (Volume-Hiring Recruitment)
IntouchCX
06.2022 - Current
- Assisted with orienting new hires to the company's policies, procedures and culture.
- Established positive relationships with new hires and their managers to ensure successful onboarding.
- Coordinated with hiring managers to ensure all onboarding tasks were completed.
- Monitored and evaluated new hire onboarding processes to ensure quality and satisfaction.
- Assisted with employee onboarding activities such as providing orientation and training.
- Created and maintained onboarding processes and materials to ensure compliance with legal standards.
Admin/Payroll Staff
CYN Solutions
08.2021 - 03.2022
- Processed and tracked incoming applications and monitored accuracy of data entry.
- Managed the admissions process, including scheduling interviews and responding to inquiries.
Customer Service Representative (Chat Support)
SHEIN PH
08.2021 - 02.2022
- Worked in a team environment to ensure customer inquiries were answered promptly and accurately.
- Handled customer complaints and inquiries in a professional and courteous manner.
- Performed daily customer service related tasks such as data entry and order processing.
- Resolved customer service issues in a timely and efficient manner.
Customer Service Representative (Chat Support)
Afni
11.2018 - 01.2019
- Worked in a team environment to ensure customer inquiries were answered promptly and accurately.
- Handled customer complaints and inquiries in a professional and courteous manner.
- Resolved customer service issues in a timely and efficient manner.
Customer Service Representative
Concentrix
02.2015 - 06.2017
- Developed and implemented customer service policies, procedures and standards to ensure customer satisfaction.
- Worked in a team environment to ensure customer inquiries were answered promptly and accurately.
- Coordinated with other departments to ensure customer service objectives were met.
- From Agent position got promoted to Certified Quality Analyst and handled new hires during their nesting period.
- Conduct side by side call with the new hires, evaluating their calls if it meets the policy and standard process.
- Monitoring and uploading their scores using our system and conducting coaching sessions to all new hires.
Job Fair Assistant
Expert Global Solutions Inc.
06.2014 - 02.2015
- Conducting pre-initial interviews sourced from various job fair events.
- Sharing our current hiring needs through online channels.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
Education
Graduate - Mass Communication Technology
La Verdad Christian College
06.2012 - 03.2014
Skills
Onboarding Processes
Personal Information
- Date of Birth: 11/19/92
- Nationality: Filipino
Timeline
Onboarding Specialist (Volume-Hiring Recruitment)
IntouchCX
06.2022 - Current
Admin/Payroll Staff
CYN Solutions
08.2021 - 03.2022
Customer Service Representative (Chat Support)
SHEIN PH
08.2021 - 02.2022
Customer Service Representative (Chat Support)
Afni
11.2018 - 01.2019
Customer Service Representative
Concentrix
02.2015 - 06.2017
Job Fair Assistant
Expert Global Solutions Inc.
06.2014 - 02.2015
Graduate - Mass Communication Technology
La Verdad Christian College
06.2012 - 03.2014
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