Jenny Lyn Bazan
Quezon City, Metro Manila,00
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
20
20
years of professional experience
Work History
Technical Support Call Center Representative
Alorica Philippines (T-MOBILE)
02.2022 - Current
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Effectively communicated complex technical information to non-technical users both verbally and in writing.
- Provided after-hours support on a rotating basis, demonstrating flexibility and dedication to customer service excellence.
- Managed challenging cases with professionalism and patience, ensuring timely resolutions while maintaining customer satisfaction levels.
Domestic Helper
Sunlight Agency
08.2016 - 08.2021
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organized home environment for family members.
Cashier/Lead Telemarketer
Bonchon Chicken
02.2014 - 07.2015
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
Service Crew
Jollibee Foods Corp.
01.2004 - 07.2004
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Associate of Science - Associate in Information Technology
DATAMEX Institute of Computer Studies
Quezon City, Metro Manila, Philippines03.2006
No Degree - Hotel And Restaurant Services
Social Service Development Technology
TESDA01.2005
Skills
- Follow-up Techniques
- Remote Support
- Network Connectivity
- Software Knowledge
- Customer Service
Timeline
Technical Support Call Center Representative
Alorica Philippines (T-MOBILE)
02.2022 - Current
Domestic Helper
Sunlight Agency
08.2016 - 08.2021
Cashier/Lead Telemarketer
Bonchon Chicken
02.2014 - 07.2015
Service Crew
Jollibee Foods Corp.
01.2004 - 07.2004
Associate of Science - Associate in Information Technology
DATAMEX Institute of Computer Studies
No Degree - Hotel And Restaurant Services
Social Service Development Technology
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