JENNY JOY ESPANOLA
BACOLOD CITY
Summary
Dedicated customer service professional with knowledge of service delivery and multi tasking abilities. Committed to maintaining professional relationship to increase profitability and drive business results.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
CSR
CONCENTRIX
BACOLOD
05.2023 - 10.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Loan Officer
SERVICE FIRST
BACOLOD CITY
09.2022 - 02.2023
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Customer Service Representative
IQOR
BACOLOD CITY
03.2021 - 07.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Technical Support Representative
TELETECH
BACOLOD CITY
03.2014 - 10.2020
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Education
CENTRAL PHILIPPINES STATE UNIVERSITY
MOISES PADILLA 06.2008 - 04.2012
Skills
Ability Multi tasking
Strong Work Ethic
Effective Time Management
Problem Solving
Adaptability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
CSR
CONCENTRIX
05.2023 - 10.2023
Loan Officer
SERVICE FIRST
09.2022 - 02.2023
Customer Service Representative
IQOR
03.2021 - 07.2022
Technical Support Representative
TELETECH
03.2014 - 10.2020
Bachelor of Science - Education
CENTRAL PHILIPPINES STATE UNIVERSITY
06.2008 - 04.2012