JENNY JOY DONA

• Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
• QUICKBOOKS - purchasing, bank reconciliation, invoicing, managing clients rofiles
• AR/PR DEPARTMENT
• Managed local and international shipments

• Maintained energy and enthusiasm in fast-paced environment.
• Used coordination and planning skills to achieve results according to schedule.
• Drove operational improvements which resulted in savings and improved profit margins.
• Resolved problems, improved operations and provided exceptional service.
• Increased customer satisfaction by resolving issues.
• Participated in team-building activities to enhance working relationships.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Improved operations through consistent hard work and dedication.

• Oversaw career and job fairs to connect students with area schools and employers.
• Counseled students regarding course and program selection, class scheduling and registration and career planning.
• Encouraged students to explore age-appropriate and career-related opportunities.

TELCO COMPANY IN CANADA

• Handled Small, Medium, and Enterprises
• Dealing with the company's Directors, CEO's, Business Owners and Executive Assistants from small businesses to Enterprise.
• Daily managed sales and customer service performance
• Hired, supervised and coached 12 employees on sales strategies to optimize performance.
• Sold products by developing relationships with network of professionals.

• Resolved concerns with products or services to help with retention and drive sales.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Accepted payments and updated accounts with latest information.
• Provided information about company products and services, and capitalized on upsell opportunities.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Maintained productivity and quality standards at all times.
• Boosted sales revenue by skillfully promoting diverse service options.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Responded to customer calls and emails to answer questions about products and services.