Jenny Vie Bowater
Staffordshire
Summary
Travel and tourism professional with 12+ years of experience spanning reservations, contracting, commercial management, and group operations. Strong track record in building supplier relationships, negotiating contracts, creating bespoke itineraries, and leading teams in high-volume environments.
Overview
11
11
years of professional experience
Work History
Groups Specialist
Venture Ashore
03.2020 - 08.2025
- Created bespoke itineraries for groups of 12 passengers or more.
- Coordinated logistics across multiple destinations including transport, guides, and tours.
- Collaborated with suppliers to secure availability and negotiate rates.
- Managed end-to-end group bookings from enquiry to post-tour follow-up.
- Provided destination knowledge and customised recommendations.
Groups Manager
Cruising Excursions Ltd
08.2017 - 03.2020
- Led the Groups Department, including recruiting, training, and mentoring staff.
- Set KPIs, monitored performance, and ensured sales targets were met.
- Converted enquiries into confirmed bookings through tailored proposals.
- Created bespoke itineraries for incentive, leisure, and corporate groups.
- Oversaw daily operations ensuring accuracy and service quality.
Commercial Manager
Cruising Excursions Ltd
05.2014 - 05.2017
- Oversaw supplier agreements and ensured proper documentation.
- Conducted competitor analysis to support strategic decisions.
- Provided Marketing with updated product information and assets.
- Assisted Sales with product knowledge and group quotations.
- Supervised and mentored junior staff.
Reservations Specialist
- Processed reservation requests, confirmations, amendments, and cancellations.
- Delivered high levels of customer service with professional call etiquette.
- Ensured booking accuracy and promoted IG products and programmes.
Healthcare Assistant
- Delivered patient-centred care, assisted with daily activities, and supported medical staff.
Hotel Reservations Specialist
Asiatravel.com
- Handled hotel booking enquiries, availability checks, and reservation confirmations.
Education
Bachelor of Science - Tourism
Central Philippine University
Iloilo City10-2005
Skills
- Group Travel Management
- Itinerary Creation & Tailored Experiences
- Contracting & Supplier Negotiation
- Commercial Strategy & Competitor Analysis
- Team Leadership, Training & Performance Management
- Customer Service Excellence
- Reservations & Call Centre Operations
- Rate Loading & Database Management
Timeline
Groups Specialist
Venture Ashore
03.2020 - 08.2025
Groups Manager
Cruising Excursions Ltd
08.2017 - 03.2020
Commercial Manager
Cruising Excursions Ltd
05.2014 - 05.2017
Reservations Specialist
Healthcare Assistant
Hotel Reservations Specialist
Asiatravel.com
Bachelor of Science - Tourism
Central Philippine University