Jenny Ostea Jimenea
Cadiz City
Summary
A highly motivated and professional individual with skills and experience in Customer Service. To obtain a position that will effectively utilize my skills and experience and opportunity to work with a team and different nationalities.
Overview
7
7
years of professional experience
Work History
Sales Development Representative
Bold Business, Inc.
08.2025 - Current
- Conducted outreach to prospective clients, establishing initial contact and building rapport.
- Managed lead generation process, qualifying prospects through effective communication techniques.
- Utilized CRM software to track interactions and progress of leads throughout sales cycle.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Optimized sales pitch by integrating storytelling, making value proposition more relatable to prospective clients.
Lead Generation Specialist
Bold Business, Inc.
04.2025 - Current
- Developed targeted lead generation strategies to enhance customer acquisition efforts.
- Analyzed market trends and customer data to identify new business opportunities.
- Managed and optimized lead nurturing processes using CRM tools for improved engagement.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Entered data into Microsoft Excel, ensuring accuracy and uniformity.
Third Party Verification Agent
Bold Business, Inc.
03.2024 - 04.2025
- Provide Inbound support by responding to customer queries for appointment status field and provide communication in English.
- Records names, addresses, inquiries, and dispatch information.
- Demonstrate mastery of customer service call script within specified timeframe.
- Highlighting issues or negative trends to managers to address areas for improvements in business processes.
- Attending team check-ins and training as needed.
- Streamlined the verification process for increased efficiency through effective communication with clients and colleagues.
- Provided excellent customer service by promptly responding to client inquiries regarding documentation requirements and status updates.
- A global media and technology services firm that specializes in cyber-security, digital marketing, training and business processes.
- Achievements/Tasks
Customer Service Agent
Teleperformance
12.2021 - 04.2023
- Responsible for hotel reservations, rental car arrangements, airline bookings, and leisure arrangements.
- Help manage cancellation, schedule change, refunds and reservations for the customers.
- Demonstrate commitment to high-quality customer service by ensuring response to calls are resolved in a timely and professional manner.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- A global digital business services company that provides end-to-end solutions, combining technology and human expertise to help businesses optimize their customer experience and drive growth.
- Achievements/Tasks
Appointment Setter
Virtual Workforce Professionals Inc.
07.2020 - 11.2021
- Contact leads, on cold or warm calls, from a list to explain the product service the company offers and to gauge the interest of the potential client.
- Answer their preliminary questions and determine how interested they may be in the product or service.
- Encourage the customer to schedule an appointment (in person or by phone) with someone from the sales team / client who will finalize the sale.
- Set appointments with salespeople and potential customers.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Provided administrative support, telemarketing, sales and marketing, and multimedia services for different industries including real estate.
- Achievements/Tasks
Customer Service Agent
Concentrix
04.2019 - 03.2020
- Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Replying to emails and messages from customers all over the world.
- Ensuring a high level of customer service and a positive guest experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Meet customer call guidelines for service levels, handle time and productivity.
- A leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world's best brands including over 100 Fortune Global 500 clients and over 125 new economy clients.
- Achievements/Tasks
Education
Bachelor of Science - Business Administration
University of St. La Salle
Bacolod City, Philippines01.2016
Skills
- Customer Service
- Administrative Tasks
- Email Outreach
- Leads Prospecting
- Proficient in MS Office
- Cold Calling
- Manage Airline & Hotel Bookings
- Computer Proficiency
- Effective Communication
- Inbound & Outbound Calls
- Positive Attitude
- Professionalism
- With Knowledge about: Worldspan, Farelogix, & Sabre
Accomplishments
- Top Agent of the Month, September 2024 - Bold Business Ph, Inc.
- Top Agent of the Month, July 2022 - Teleperformance
LANGUAGES
English - Full Professional Proficiency
Tagalog - Native or Bilingual Proficiency
Hiligaynon - Native or Bilingual Proficiency
Timeline
Sales Development Representative
Bold Business, Inc.
08.2025 - Current
Lead Generation Specialist
Bold Business, Inc.
04.2025 - Current
Third Party Verification Agent
Bold Business, Inc.
03.2024 - 04.2025
Customer Service Agent
Teleperformance
12.2021 - 04.2023
Appointment Setter
Virtual Workforce Professionals Inc.
07.2020 - 11.2021
Customer Service Agent
Concentrix
04.2019 - 03.2020
Bachelor of Science - Business Administration
University of St. La Salle