Summary
Overview
Work History
Education
Skills
Timeline
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Jenny Marquez

Jenny Marquez

Virtual Assistant
Baguio City

Summary

Proven achiever in optimizing insurance benefits and enhancing patient care. I streamlined claims processing and boosted reimbursement rates. My expertise in insurance verification and exceptional customer service skills led to significant reductions in billing errors. Leveraging administrative support, I fostered a cohesive team environment, ensuring seamless operations and satisfied clients.

Overview

8
8
years of professional experience

Work History

Dental Insurance Coordinator

3C Dental
01.2022 - Current
  • Conducted regular reviews of billed services against actual treatment rendered to ensure accuracy in coding practices leading to optimal reimbursement rates from insurers.
  • Streamlined claim submission process for faster reimbursement and reduced claim denials.
  • Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
  • Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
  • Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
  • Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
  • Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
  • Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
  • Verified insurance and communicated coverage to staff and patients.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.

Administrative Assistant

AYALA LAND CORP
03.2019 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Receptionist

Convergys
11.2016 - 03.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Improved data privacy compliance with meticulous management of sensitive information.

Education

Bachelor of Science - Business Administration, Philippines

University of The Cordilleras
05.2001 -

Skills

    Claims Processing

    Medicare and Medicaid knowledge

    Insurance claims processing

    Insurance Verification

    Customer Service

    Inquiry Handling

    Administrative Support

Timeline

Dental Insurance Coordinator

3C Dental
01.2022 - Current

Administrative Assistant

AYALA LAND CORP
03.2019 - 01.2022

Receptionist

Convergys
11.2016 - 03.2019

Bachelor of Science - Business Administration, Philippines

University of The Cordilleras
05.2001 -

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