Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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JENNY LUMANOG

JENNY LUMANOG

Taguig, Metro Manila

Summary

GOOD AT BUILDING A GREAT RELATIONSHIP TOWARDS OTHERS. A GOAL DRIVEN PERSON, COMPASSIONATE POSITIVE AND RESILIENT

Overview

9
9
years of professional experience

Work History

Client Correspondence Service Officer -CBPS SG

8 2022 - Current
  • Provides assistance to customers via Chat and Email
  • Developing customer relationships, promoting products and services, solving customer issues or complaints
  • Resolves the customer queries respectfully, duly on time, and in a manner that the customer derives optimum satisfaction
  • Respond to emails within a specific timeframe and suggest effective and prompt solutions.

Customer Service Representative - CBPS SG

07.2017 - 08.2022
  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to client's.

Customer Service Representative - Convergys Bacolod

04.2015 - 06.2017
  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to client's.

Education

Bachelor of Elementary Education - Early Childhood Education -

CARLOS HILADO MEMORIAL STATE UNIVERSITY

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ST. JOSEPH SCHOOL - LA SALLE

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MONTEVISTA ELEMENTARY SCHOOL

Skills

  • Communication Skills
  • Organizational Skills
  • Problem-Solving
  • Creativity
  • Time Management
  • Analytical - Technical Skills
  • Customer Service

Personal Information

  • Emergency Contact: Alicia Lumanog, 09162191298
  • Date of Birth: 01/06/91
  • Nationality: Filipino

References

  • Russel Briones - Unit Manager, Citibank
  • Michelle Cruz - Unit Manager, Citibank
  • Jon Paolo Balagtas - Sup Intermed Analyst, Citibank

Timeline

Customer Service Representative - CBPS SG

07.2017 - 08.2022

Customer Service Representative - Convergys Bacolod

04.2015 - 06.2017

Client Correspondence Service Officer -CBPS SG

8 2022 - Current

Bachelor of Elementary Education - Early Childhood Education -

CARLOS HILADO MEMORIAL STATE UNIVERSITY

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ST. JOSEPH SCHOOL - LA SALLE

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MONTEVISTA ELEMENTARY SCHOOL

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JENNY LUMANOG