JENNY LUMANOG
Taguig, Metro Manila
Summary
GOOD AT BUILDING A GREAT RELATIONSHIP TOWARDS OTHERS. A GOAL DRIVEN PERSON, COMPASSIONATE POSITIVE AND RESILIENT
Overview
9
9
years of professional experience
Work History
Client Correspondence Service Officer -CBPS SG
8 2022 - Current
- Provides assistance to customers via Chat and Email
- Developing customer relationships, promoting products and services, solving customer issues or complaints
- Resolves the customer queries respectfully, duly on time, and in a manner that the customer derives optimum satisfaction
- Respond to emails within a specific timeframe and suggest effective and prompt solutions.
Customer Service Representative - CBPS SG
07.2017 - 08.2022
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to client's.
Customer Service Representative - Convergys Bacolod
04.2015 - 06.2017
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to client's.
Education
Bachelor of Elementary Education - Early Childhood Education -
CARLOS HILADO MEMORIAL STATE UNIVERSITY
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ST. JOSEPH SCHOOL - LA SALLE
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MONTEVISTA ELEMENTARY SCHOOL
Skills
- Communication Skills
- Organizational Skills
- Problem-Solving
- Creativity
- Time Management
- Analytical - Technical Skills
- Customer Service
Personal Information
- Emergency Contact: Alicia Lumanog, 09162191298
- Date of Birth: 01/06/91
- Nationality: Filipino
References
- Russel Briones - Unit Manager, Citibank
- Michelle Cruz - Unit Manager, Citibank
- Jon Paolo Balagtas - Sup Intermed Analyst, Citibank
Timeline
Customer Service Representative - CBPS SG
07.2017 - 08.2022
Customer Service Representative - Convergys Bacolod
04.2015 - 06.2017
Client Correspondence Service Officer -CBPS SG
8 2022 - Current
Bachelor of Elementary Education - Early Childhood Education -
CARLOS HILADO MEMORIAL STATE UNIVERSITY
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ST. JOSEPH SCHOOL - LA SALLE
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MONTEVISTA ELEMENTARY SCHOOL