Jenniveb Banaay
Zamboanga City, Province Of Zamboanga Del Sur
Summary
Dynamic educator and customer service professional with a proven track record at Lunzuran Elementary School and Integral Pvt Ltd. Expert in classroom management and relationship building, I enhance engagement through innovative teaching methods and resolve customer issues with empathy, fostering loyalty and satisfaction. Skilled in lesson planning and critical thinking.
Overview
17
17
years of professional experience
Work History
Teacher
Lunzuran Elementary School/ DepEd
10.2008 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Service Representative
Integral Pvt Ltd
02.2017 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Arts - Master of Arts in Education Major in Ed.Ad
Mindanao Autonomous College Foundation Incorporate
Lamitan, Basilan Philippines 05-2024
Bachelor of Science - Education
Western Mindanao State University
Zamboanga City, Province Of Zamboanga Del Sur, Philippines03-2006
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Communication
- Customer Relationship
- Records Keeping
- Skilled multi-tasker
Timeline
Customer Service Representative
Integral Pvt Ltd
02.2017 - 08.2022
Teacher
Lunzuran Elementary School/ DepEd
10.2008 - Current
Master of Arts - Master of Arts in Education Major in Ed.Ad
Mindanao Autonomous College Foundation Incorporate
Bachelor of Science - Education
Western Mindanao State University
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