JENNILYN RUBIO

▪ Oversee daily IT operations to maintain eCommerce platform uptime and efficiency.

▪ Provide a technical support to troubleshoot and resolve escalated customer or internal issues.

▪ Manage new feature rollouts to ensure seamless user experience, and execute upgrades during APAC off-peak hours to reduce operational disruptions.

▪ Collaborate with marketing, delivery, customer support, and product development team to achieve operational and business goals.

• Project Delivery: Managed multiple projects, ensuring successful delivery by coordinating resource allocation, estimation, testing, and implementation.
• Stakeholder Management: Led daily stand-up meetings with key stakeholders, providing status reports throughout project lifecycle from initialization to completion.
• Led a team to ensure risk compliance across all workstreams by identifying and evaluating potential risks.
• Project Management: Experienced in Waterfall and Agile and other relevant Project management principles.
• Transformed several reports from Excel to Power BI, reducing manual effort by 40%.
• Training and Development: Facilitated capability-wide SharePoint training, updating training materials to enhance user engagement and effectiveness.
• Demonstrated advanced proficiency in Microsoft Office and SharePoint, effectively utilizing tools for project tasks.

• Financial Acumen: Experienced in effort estimation, budgeting, forecasting and variance analysis.
• Process Improvement: Achieved cost savings by developing functional solutions and identifying areas for process improvement.
• Cost Savings: Implemented over 200+ reusable and customized tools resulting in a substantial cost savings +/-$10,000 USD.
• Coaching: Supported and guided junior developers to foster collaboration and meet project objectives.
• Cost Savings: Implemented 200+ reusable tools, resulting in cost savings of approximately $10,000 USD.

• Cross-functional collaboration: Collaborated with teams to gather user requirements, defining project scope and identifying limitations.
• Team Management: Facilitated regular team meetings to track milestones, ensuring deliverables met timeline, budget, and schedule while addressing issues with root cause analysis.
• Tool Development: Documented technical specifications and created user manuals for automated tools, enhancing user understanding and tool adoption.
• Training and Development: Lead and facilitate SharePoint trainings and create materials for the participants.
• Access Management: Handled user account access management, assigning credentials, distributing permissions and terminating defunct users. In addition, perform periodic access review and comply according to ISO 27001 audit requirements

• Developed and supported end-to-end solutions from conceptualization to final delivery and post-deployment.
• Analyzed business user requirements, created user stories, and developed use cases, process flows, and effort estimations.
• Resolved tool issues and informed the lead of the root cause and analysis.
• Led SharePoint training sessions and created participant materials to enhance user knowledge.

• Code Review and Deployment: Assisted in code review and implemented code changes to align with user requirements.
• Tool Development: Conducted testing and debugging to ensure tool performance and reliability.
• Milestone Tracking: Participated in daily stand-up meetings to address project progress and identify roadblocks.
• Trainings: Attended bootcamps and classroom training for professional development

• Collaborated with development team to manage website design, content, and SEO strategy, enhancing online visibility.
• Conducted keyword analysis and recommended niche strategies to optimize search performance.
• Developed branding materials including logos and images to strengthen marketing initiatives.