Jennilyn Paronable, CKYCA

• Conduct Customer Due Diligence (CDD) for onboarding and periodic review to ensure client information accuracy and compliance.
• Assess new prospect KYC documents, including ownership structure and business activities.
• Perform activity checks, document analysis and resolved discrepancies.
• Analyze business models and risk exposure to support customer risk classification.
• Maintain knowledge of AML/KYC regulations and apply updates to client review.
• Support onboarding by ensuring compliance with all required documentation and regulatory expectations.

Periodic Review

• Conduct periodic KYC/CDD reviews to ensure customer information in accurate, complete and compliant with AML regulations.
• Assess for changes in customer information and update the customer profile to accurately reflect the current risk exposure.
• Analyze the customer transaction and assess alignment with the expected activity.
• Identify and investigate inconsistencies, red flags and potential AML risk.
• Engage with customers to obtain updated documentation.
• Escalate high-risk cases and support EDD or account exit decisions.

Quality Review Team Representative (Embedded Function)

• Guide team members in resolving Quality Review findings.
• Contribute to quality improvement initiatives, root cause analyses and remediation.
• Participate in review meetings to align expectation and support cross-segment collaboration.
• Promote knowledge sharing between operations and quality teams to reduce recurring issues.

Teller and New Accounts operations

• Processed transactions efficiently, ensuring compliance with bank policies and procedures.
• Balance cash drawers and ensure proper reconciliation of daily transactions.
• Gather all appropriate information to open an account and educate account holders on bank policies.
• Cross-sell bank products, address customer inquiries and inform customers of new services, produce and promotional offers.

Branch Operating Assistant

• Handles processing and balancing of outward clearing checks deposited by the clients.
• Performs auditing functions and does basic bookkeeping.