Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jennilyn Bansalan

Jennilyn Bansalan

Reservation Officer
Dumaguete, Province Of Negros Oriental

Summary

Professional in customer service with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Reservation Officer

Ramar Ticketing Services(CEBU PACIFIC AIR)
04.2008 - Current
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Prepared daily reports on reservations activity for management review and analysis.
  • Provided exceptional customer service through timely responses to emails and phone calls from potential guests.
  • Resolved guest complaints professionally and efficiently, ensuring a positive experience despite any initial issues with the reservation process.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Education

BBA - Business Management

Saint Paul University Dumaguete
Dumaguete, Province Of Negros Oriental, Philippines
04.2001 -

Skills

    Travel industry trends

    Empathy and patience

    Strong organization

    Transportation information

    Travel planning

    Passenger assistance

    Customer service

Timeline

Reservation Officer

Ramar Ticketing Services(CEBU PACIFIC AIR)
04.2008 - Current

BBA - Business Management

Saint Paul University Dumaguete
04.2001 -

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Jennilyn BansalanReservation Officer