JENNIFER JOY BOGTAE
Summary
Results-driven Patient Care Coordinator and Team Manager with expertise in enhancing team performance and streamlining processes while ensuring compliance with healthcare regulations. Specialises in appointment scheduling, patient record management, HIPAA compliance, and care plan coordination. Facilitates cross-departmental collaboration to meet organisational goals and manages employee relations, training programmes, and performance assessments to boost motivation and satisfaction.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
DripHydration
01.2026 - Current
- Coordinated appointment scheduling, managed patient records, and facilitated communication between patients and medical staff to enhance patient experience.
- Streamlined appointment scheduling processes, reducing waiting times and improving patient flow.
- Monitored patient progress and updated care plans in collaboration with providers to ensure alignment with evolving health needs.
- Monitored patient progress and updated care plans in collaboration with healthcare teams to meet changing needs.
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
- Verified timely care and support for residents, maintaining high standards of care delivery and patient satisfaction.
- Managed care database, constantly entering, updating and verifying new and existing client information in NoMad.
- Maintained confidentiality of all patient information in compliance with data protection regulations.
Team Manager
VXI Holdings
05.2025 - 11.2025
- Reviewed employee performance and conducted training, elevating work quality and increasing employee motivation.
- Analyzed employee performance and facilitated training, enhancing work quality and boosting employee motivation.
- Boosted team morale with strategic application of motivational techniques featuring reward programs, recognition events, and clear communication practices.
- Facilitated teamwork among various departments to propel unified progress towards organizational objectives.
Team Manager
Optum Global Solutions
03.2022 - 05.2025
- Managed employee relations through proactive communication and targeted training, fostering a positive work environment and supporting team development.
- Reviewed employee performance and provided training and coaching, enhancing work quality and increasing employee motivation.
- Increased employee satisfaction via systematic performance assessments, offering constructive feedback, and facilitating personal development initiatives.
- Supported team in achieving business goals by collaborating on strategy implementation and aligning efforts with organisational objectives.
- Collaborated with leadership to develop actionable plans for improving performance metrics.
Customer Service Advocate
Optum Global Solutions
05.2021 - 03.2022
- Managed inbound calls from Medicare members concerning pharmacy order status.
- Resolved pharmacy claim rejections, facilitating timely access to medications.
- Explained pharmacy claims processes, enhancing member understanding and satisfaction.
- Detailing Medicare prescription plan benefits and eligibility criteria.
- Clarified health insurance benefits accumulation for improved member awareness.
- Defined payment obligations for members and outlined financial responsibilities of health plan providers.
- Clarifying pharmacy reimbursement denials.
- Implementing pharmacy order overrides
- Requesting medication orders from healthcare providers.
- Ensuring compliance with HIPAA
Customer Service Representative
RMS Collect Inc
07.2020 - 05.2021
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Coordinated with sellers to confirm accurate completion of customer orders.
- Monitored customer order status to guarantee timely delivery.
- Execute refund procedures for unfulfilled orders
Customer Service Representative
Sutherland Global Services
08.2018 - 06.2020
- Clarified customer billing details to ensure understanding and resolve inquiries.
- Providing wireless and internet solutions
- Presenting sales proposals
- Completed health insurance enrollment for members, facilitating access to necessary healthcare services.
- Added dependents to healthcare insurance for members
- Verified accuracy of members' enrollment information, minimising risk of rejected claims.
Customer Service Representative
Convergys Philippines
03.2018 - 06.2018
- Processed customer orders to ensure timely delivery
- Confirmed order completion with florist to guarantee customer satisfaction
- Inquired with suppliers to track and resolve order status
Customer Service Representative
Sutherland Global Services
09.2017 - 02.2018
- Ensured accuracy of member enrolment information, contributing to seamless service delivery.
- Ensured accurate billing of members' monthly premiums, enhancing customer satisfaction and trust.
- Verified health insurance enrolment status through detailed checks of member records, ensuring compliance and minimising errors.
- Implemented dental plan based on member request.
Front Desk Receptionist
Lemlunay Resort
09.2016 - 07.2017
- Welcomed guests at front desk, fostering positive interactions during check-in process.
- Processed room deposits, fees, and payments efficiently to ensure smooth transactions.
- Organised and maintained front office area, providing a professional and inviting environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Undergraduate - Secondary Education
Cotabato City State University
Cotabato CityUndergraduate- Nursing
University of Southern Mindanao
Kabacan, North CotabatoSkills
- Team leadership
- Team collaboration
- Flexibility
- Team performance enhancement
- Appointment scheduling
- Patient record management
- HIPAA compliance
- Care plan coordination
Education
false
Timeline
Patient Care Coordinator
DripHydration
01.2026 - Current
Team Manager
VXI Holdings
05.2025 - 11.2025
Team Manager
Optum Global Solutions
03.2022 - 05.2025
Customer Service Advocate
Optum Global Solutions
05.2021 - 03.2022
Customer Service Representative
RMS Collect Inc
07.2020 - 05.2021
Customer Service Representative
Sutherland Global Services
08.2018 - 06.2020
Customer Service Representative
Convergys Philippines
03.2018 - 06.2018
Customer Service Representative
Sutherland Global Services
09.2017 - 02.2018
Front Desk Receptionist
Lemlunay Resort
09.2016 - 07.2017
Undergraduate - Secondary Education
Cotabato City State University
Undergraduate- Nursing
University of Southern Mindanao